Payment Operations Senior Specialist (EUR, SWIFT, GBP)

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for Payment Operations Senior Specialists to join our team in Tallinn either in EUR, SWIFT or GBP teams.

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.
Here's how you'll be supporting the team:

• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by either our Swift, EUR or GBP team.
• Maintaining consistent and high level execution of recurring responsibilities within the Swift, EUR, or GBP domain;
• Meeting individual SLA's and KPI's set for the role;
• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;
• Coordinate new products/partners set-up, testing and launches from operational side;
• Investigating, solving and escalating any issues connected to Swift, EUR or GBP domain in a timely manner;
• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;
• Following operational procedures and keeping track of critical updates;
• Coordinating product and processes related risk assessment and mitigation initiatives;
• Supporting or owning training and mentoring responsibilities of new and existing specialists.

Qualifications

• You're placed in Tallinn, Estonia, and have a right to work here (we won't be able to support relocation nor residence permits for this role).
• You place customers first and you make no compromise on this.
• You’re accurate and pay attention to detail. You enjoy owning your work and taking charge on projects when needed.
• You are able to drive initiatives and coordinate and manage projects.
• You have experience in contributing to operational or cross functional projects that drive efficiency and scaling of manual work.
• You are familiar with process improvement methodologies and know how to use them in your work.
• You have basic Excel and Looker skills to find, analyse and query data.
• You’re a clear and honest communicator, persuasive and adaptive to different audiences.
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.
• You’re proactive and a great relationship builder.
• You are flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
• You’re able to build a narrative from data to influence decisions.

If you're interested in the role, please apply by submitting your CV and answering applications latest by 23rd of December EOD.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.