Payments & Fraud Operations Manager
Caesars Sportsbook & Casino
•
New York City, NY
Company
Caesars Sportsbook & Casino
Location
New York City, NY
Type
Full Time
Job Description
Job Description
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers.
BEHOLD! Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Payments & Fraud Manager. The manager will work with our internal teams - Digital Operations, Marketing, Product and support functions - as well as external payment suppliers - to grow customer deposits, whilst monitoring and minimizing levels of fraud.
What You Will Do:
What You Will Need:
Physical Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers.
BEHOLD! Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Payments & Fraud Manager. The manager will work with our internal teams - Digital Operations, Marketing, Product and support functions - as well as external payment suppliers - to grow customer deposits, whilst monitoring and minimizing levels of fraud.
What You Will Do:
- Work with internal Business Intelligence teams and external providers to set up appropriate monitoring tools to drive deposit and withdrawal optimization
- Monitor payments routing to satisfy business and commercial obligations, analyze decline rates, customize error messages, and assist with the troubleshooting of technical issues
- Develop and implement risk management procedures to minimize levels of fraudulent activity and communicate with banks and processors to respond to identified cases of fraud
- Communicate with Customer Support for payments queries and improved Customer Help/FAQ pages
- Regularly review competitor activity and work with Product Management to prioritize improved customer features and user experience on all desktop and mobile products
- Build and implement operational processes which ensure compliance with all payment and fraud regulations and demonstrate a commitment to responsible gambling through close collaboration with our Compliance, AML and Legal teams
- Establish internal reporting for payments and fraud performance and present to senior management. Investigate and analyze new/emerging trends and issues
- Promote a positive image for William Hill within the industry and community
What You Will Need:
- 3+ years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
- Strong data analysis skills and Excel experience at a high level required
- Ability to problem solve and implement solutions quickly, often coordinating multiple teams
- Excellent communication, organizational, operational, teamwork and interpersonal skills
- Previous experience of working in a highly regulated industry
- Experience of launching and managing a successful payments and fraud operation as part of a digital organization would be an advantage
Physical Requirements:
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
Apply Now
Back to Job Listings
❤️Add To Job List
Company Info
View Company Reviews
Date Posted
02/26/2023
Views
1
Positive
Subjectivity Score: 0.9
Similar Jobs
Principal Product Marketing Manager - Rokt
Views in the last 30 days - 0
mParticle by Rokt a leading customer data platform is seeking a Principal Product Marketing Manager The role involves driving market leadership creati...
View DetailsEnterprise Customer Success Manager - Rokt
Views in the last 30 days - 0
mParticle by Rokt a leading customer data platform is seeking an Enterprise Customer Success Manager The role involves serving as a trusted consultant...
View DetailsStrategic Customer Success Manager - Rokt
Views in the last 30 days - 0
mParticle by Rokt a leading customer data platform is seeking a Strategic Customer Success Manager The role involves building strong relationships wit...
View DetailsEnterprise Account Manager - Wix
Views in the last 30 days - 0
Wix is seeking a dynamic Enterprise Customer Success Manager with 5 years of experience in SaaS customer success management specifically with enterpri...
View DetailsPartner Marketing Manager - Pipedrive
Views in the last 30 days - 0
Pipedrive a cloudbased sales and marketing tool trusted by over 100000 companies in 179 countries is seeking a Partner Marketing Manager for its New Y...
View DetailsStaff Editor, Current Events - Dotdash Meredith
Views in the last 30 days - 0
The Staff Editor role involves coordinating crossplatform content across multiple verticals managing daily and breaking news and writingediting storie...
View Details