Payments Risk Analyst

About the right team member

As a Payments Risk Analyst, your responsibilities include using risk tools for monitoring and verification, analyzing reports for credit risk and fraud, ensuring compliance, and providing chargeback investigations and support. You will collaborate with various departments and address risk-related inquiries, internally and externally. 

About the role

• Complete the review and assessment of each application within agreed SLA’s
• Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions
• Review / analyze daily, weekly, monthly reporting for increased credit risk, transactional variations, dispute activity, and fraud patterns. Provide recommendations on rectifying these accounts.
• Monitor merchant activities for compliance with applicable laws, rules, regulations, and policies
• Review / analyze financial, credit and publicly available information to support actions and decisions
• Work closely with other departments and relationship managers to communicate identified risk concerns on accounts and facilitate resolutions
• Answer internal and external inquiries specific to risk, fraud and chargebacks
• Manage personal schedule by independently scheduling meetings, projects and providing technical assistance when appropriate.

Skills & experience

• Customer service experience
• Strong Fraud or Risk experience, preferably in Ecommerce, SaaS or Payments.
• Understanding of Card Brand rules and regulations
• Chargeback support knowledge and experience
• Ability to analyze information, identify and articulate problems and trends in a fast-paced environment
• Proficiency of Microsoft Office products
• Strong verbal and written communication skills
• Demonstrated persistence to see projects through completion and the ability to work independently and in a team environment
• Able to adapt writing to match MINDBODY’s tone of voice and style.
• Continually looks to improve his/her knowledge of the product and service.
• Experience in SQL a plus 

*Only resumes in english will be considered.