Payroll Data Specialist 1

Please Note: This is a remote position available in the state listed on this job.

Job Summary

The Payroll Data Specialist will work with clients in the “pre-implementation” phase of payroll implementation. The data specialist will work with clients to review critical payroll setup documents and register them with the appropriate agencies. This includes additional responsibilities such as reviewing accounts to protect BambooHR from fraudulent activity, assisting clients and downstream partners with data import templates, and responding to client questions regarding payroll registration. 

Essential Job Duties

• Manage a workload of action items (CTAs) with specific deadlines, ensuring timely completion within designated processing timeframes.
• Handle daily calls with external agencies (e.g., IRS), averaging several calls per week.
• Regularly follow up with stakeholders to ensure accurate tracking of client status.
• Respond to or close support tickets within one business day.
• Triage and resolve support tickets during assigned shifts, seeking additional assistance when necessary.
• Maintain accurate and thorough documentation in tracking systems (e.g., Gainsight) with up-to-date client information.
• Ensure tasks and action items are updated in accordance with project stages and completed on schedule.
• Adhere to established guidelines for file organization, including proper naming conventions.
• Communicate promptly and effectively with team members and clients.
• Investigate new client accounts to identify and mitigate potential risks, such as payroll fraud.
• Assist in detecting and preventing other fraudulent activities, including unauthorized account changes or suspicious transactions.

What You Need to Get the Job Done

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

What Will Make Us REALLY Love You 

• Payroll experience
• Bamboo HRIS experience
• Experience manipulating/cleaning data files in Excel

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back.  Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.

• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!

In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!

• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.