People Experience Coordinator

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

The People Experience Coordinator is responsible for overall People Experience Team functional support while ensuring a high level of both internal and external customer satisfaction. In this role, you will support the full spectrum of People functions from onboarding to special projects with partner teams. 

This role will be based in our Atlanta, GA, office and will begin as in-office 5 days per week for the rest of the year. From 2025 this role will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do:

Employee Relations Support

• Support local People Experience Partner (HRBP) in ER documentation preparation. 
• Conduct workplace investigations as designated by the People Experience Partner (PXP). 
• Log and record details of ADA accommodation requests. 
• Support PXP throughout the interactive process for ADA accommodation requests, through working closely with team members to understand their needs and ensure legal compliance. 

Administration

• Provide administrative and operational support to the People Experience Team and our employees by tracking pending time off requests, completionof mandated training, and annual staff handbook acknowledgements.
• Collaborate with IT, Talent Acquisition and hiring managers to ensure all new hires receive appropriate onboarding and offboarding communications and documents.

HRIS Maintenance

• Manage and maintain UKG by ensuring accurate data input of employeeinformation,organizing employee files, and manage People Experience Team support tickets in UKG.
• Manage collection of I-9 documents for new hires in UKG. 

HRBP Support

• Initiate background check process for all new hires.
• Complete employment verifications.
• Complete unemployment insurance requests.
• Coordinate offboarding with IT and HRBPs.

Operations

•  Process all Procurement requests for purchasing services with vendors.
• Be the primary contact for all invoice activity for the People Experience Team. 

What You've Done:

• Associates/bachelor's degree in HR, Business Administration, or a related field.
• 1+ year of demonstratedexperience working with or supporting People/HR/Operations (experience in a growth stage start-up preferred).
• Strong communication and organizational skills with a high level of accuracy and meticulous attention to detail in all tasks.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work as part of a global matrixed team while also being comfortable as a self-starter.
• Ability to handle confidential and sensitive information with tact, diplomacy, and discretion.
• Sound judgment and analytical thinker who knows when to escalate issues appropriately.
• Process driven and always looking to make improvements.
• Able to demonstrate knowledge and strong understanding of HR Information Systems, Microsoft Office (UKG experience preferred).

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action. 

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.