People Services Benefits Coordinator

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.

As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.

These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.

The purpose of the People Services Benefits Coordinator is to proactively identify benefits and leave opportunities to enhance the employee services experience and partner with management to develop and implement innovative and sustainable solutions through people services. The People Services Benefits Coordinator works directly with the Manager of People Operations, and the broader Nava organization, to deliver people services and solutions in a high-growth environment. The incumbent provides support in the areas of benefit administration, leave administration, and other areas of people services. This role builds strong relationships with employees, and works collaboratively to develop and implement best practices for people services. Combined, these responsibilities support Nava’s values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.

What you'll do

• Responding to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
• Ability to create and run reports for data purposes.
• Assist with the management of system integrations.
• Guide employees through the enrollment process and help them understand their benefits.
• Ensure enrollments are completed accurately and on time
• Conduct bi-weekly benefit audits to ensure accuracy with payroll deductions.
• Conduct monthly audits/reconciliations of benefit invoicing.
• Assisting with the open enrollment process.
• Understand key laws and regulations as they affect employees, including the ADA, ADEA, FLSA, FMLA, ACA, IRCA, and other important federal and state standards.
• Maintain and update the annual Wellness Program and Calendar.
• Work with insurance vendors to ensure employee data is enrolled correctly and benefits are delivered on time and as needed.
• Present benefit offerings to new employees on a semi-monthly basis during new hire enrollment.
• Assist with ensuring accurate and timely processing and support of all leave-of-absence requests and disability paperwork.
• Assist with responding to leave inquiries from managers and employees on leave provisions. 
• Research and understand all State Leave Programs for Nava employees.

Required skills

• 3+ years of people services and human resources experience.
• Thorough knowledge of people operations and human resources principles and applicable federal and state regulations.
• Knowledge of benefit and leave administration.
• Knowledge of HRIS systems.
• Ability to work independently with little supervision.
• Extraordinary discretion, confidentiality, flexibility, and willingness to work closely with a cross-functional team.
• Proficiency in GSuite, Slack, Zoom, Excel, Apple computers, and other tools used to support a remote-work environment.
• Attention to detail and the ability to work independently and in a team environment.

Desired skills

• Prefer experience in benefits process and auditing.

Other requirements

All roles at Nava require the following:

● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.

● Candidates offered a job at Nava must have work authorization that does not require visa sponsorship, either currently or in the future. Please be aware that most of our positions require U.S. citizenship or a green card.

● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.

Perks working with Nava

● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.

● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.

● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.

● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.

● Employee wellness program: Access our comprehensive Employee Wellness Program.

● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.

● Fertility support: Benefit from fertility support and treatment options.

● Sabbatical leave: We offer a sabbatical leave program.

● 401k contributions: We match 4% of your salary in 401k contributions.

● Flexible work arrangements: We offer flexible work arrangements to suit your needs.

● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.

● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).

● Learning and development: Access our comprehensive learning and development program.

● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.

● Equity stock options: Benefit from equity stock options.

● Employee referral program: Participate in our employee referral program.

● Commuter benefits: Enjoy commuter benefits.

● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.

● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.

Location

We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 

Stay in touch

Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.

Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.

Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.