Performance Analytics Analyst

Department:Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Performance Analytics Analyst compiles and analyzes information from various data sources in order to identify areas of opportunity and drive strategic initiatives for Ground Operations. They’ll use various analytical tools and collaborate with Ground Operations Teams in order to help structure work, direct Team members, develop recommendations, and implement changes. The Performance Analytics Analyst is a skilled collaborator and problem solver who is ready to drive the future of Southwest’s Ground Operations. Additional Details • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities • Deliver analysis and solutions that illustrate a clear understanding of the business problem at hand as well as the broader impact across the Operational group and Company • Pull, gather, and consolidate data to analyze, summarize and interpret insights to drive recommendations to the Team and Leaders • Identify areas to improve operational performance and business processes through an understanding of Customer/process insights, assurance data, strategic needs, and risk management • Keep informed regarding pending industry changes, trends, or best practices and evaluate how they will fit into the strategic vision of the Department or Company • Lead projects and improvement efforts by defining objectives, structuring the work, directing Team members, developing recommendations, and implementing changes • Assist with the execution of existing methodologies to evaluate Company processes, support planning decisions, engage Stakeholders, and deliver on project goals and requirements • Utilize analytical tools such as Alteryx, SQL, Tableau, Power BI to gather large data sets and better frame the opportunity space • Work cross-functionally with all Ground Operations groups to assist meeting short/long range goals • May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities • Demonstrated ability to utilize statistical and analytical techniques that arrive at fact based decision making • Skilled in using logic and critical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems • Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem • Ability to concentrate on a task over a period of time without being distracted • Ability to work well with people at all levels of the organization • Ability to use various methodologies and high level statistical concepts to discover new insights on traditional metrics Education • Required: High School Diploma or GED Experience • Intermediate level experience, fully functioning broad knowledge in: • Computer sciences and data analysis • Utilizing analytical platforms (Alteryx, Structured query language SQL and Tableau) Licensing/Certification • N/A Physical Abilities • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $78,850 per year to $87,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents (including pets) • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits • Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 08/23/2025