Performance Data Analyst - FT

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for aPerformance Data Analyst/Managerwith a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. WHO WE ARE-Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. WHAT WE OFFER At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. Compensation: New hires start between$82 501and$110002based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range. Benefits: Eligible after 30 days of full-time employment (minimum of 30 hours/week): • Medical • Flexible spending • Dental • Vision Additional coverage after 60 days: • Life • AD&D • Disability Other benefits: • Dependent Daycare Flexible Spending • Tuition assistance (100% for bachelor's, 50% for graduate programs) • Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution) • Employee recognition programs • Public transportation discount • Employee assistance program (EAP) WHAT YOU'LL DO The Performance Data Analyst plays a strategic role in advancing data-driven decision-making across the organization. This position leads the design, implementation, delivery, and maintenance of performance measurement, evaluation and visualization data and systems that support program improvement, strategic planning, and accountability. The ideal candidate combines analytical expertise with a passion for mission-driven work, using data to enhance impact, equity, and effectiveness across all services and segments of Pioneer Human Services. PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES: • Develop and oversee systems for collecting, cleaning, managing, and analyzing programmatic and operational data. • Conduct quantitative and qualitative analysis to uncover trends, disparities, and improvement opportunities. • Partner with program teams to define key performance indicators (KPIs), outcomes, and benchmarks aligned to strategic goals. • Perform root cause analysis to inform continuous quality improvement and strategic decision-making. • Build and maintain dashboards and reporting tools (e.g., Power BI, Tableau) for diverse internal and external stakeholders. • Deliver accurate, timely, and actionable reports to inform internal operations, funders, and policy advocacy. • Design and implement data collection instruments, including surveys, using applicable and modern platforms. • Collaborate cross-functionally with Shared Services, program teams, evaluation, development, and communications to align data systems with organizational strategy. • Train and support staff in data literacy, tool usage, and interpretation of results. • Support storytelling and impact reporting through data visualization and synthesis. • Ensure data integrity, consistency, and privacy through documented standards and protocols. • Maintain compliance with HIPAA, FERPA, and other applicable privacy regulations. • Support the development of a strong internal data governance culture. KNOWLEDGE, SKILLS, AND ABILITIES: • Advanced proficiency in Microsoft Excel and at least one data analysis or business intelligence tool (e.g., Power BI, Tableau, SQL, R, Python). • Strong skills in data wrangling, visualization, and interpretation for diverse technical and non-technical audiences. • Familiarity with results-based frameworks (e.g., logic models, Results-Based Accountability). • Ability to manage multiple projects and meet deadlines in a collaborative, fast-paced environment. • Excellent written, visual, and verbal communication skills. • Analytical thinking and sound judgment to resolve complex problems and anticipate risks. • Builds strong working relationships through empathy, active listening, and a respectful, team-oriented approach. • Commitment to diversity, equity and inclusion principles QUALIFICATIONS: REQUIRED • Bachelor's degree in Data Science, Statistics, Public Policy, Public Health, Social Sciences, or related field. • A minimum of 4 years of experience in performance measurement, evaluation, analytics, or applied data roles. • An equivalent of combination of education and experience. • Experience with relational databases and CRM or case management systems (e.g., Salesforce, Apricot, Efforts to Outcomes). PREFERRED/DESIRABLE • Master’s degree in relevant field. • Experience working in human services, public sector, nonprofit, or social enterprise settings. • Experience supporting grant reporting, program evaluation, or outcomes research. EEO Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement Pioneer Human Services is a Drug-Free Company Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.