Personal Lines Support

Position Summary:The Personal Lines Support Representative is responsible for assisting Personal Lines with administrative tasks. Supervisory Responsibilities:None Essential Tasks: • Assist customers with service requests by phone and email, process policy changes, assist with billing and claims • Provide proof of insurance • Identify opportunities to engage with customer • Enthusiastically engage in company culture and corporate goals • Identify complex requests and triage to designated Account Manager or carrier • Maintain updated customer file including policy information, correspondence, and contact information • Support Account Manager with processing changes and other tasks in the system • Various other clerical tasks as instructed Core Competencies: • Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner • Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly • Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences • Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively • Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals • Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction • Dependability: Acknowledgment of the importance of being present and punctual. • Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome • Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously • Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: • High school diploma or equivalent Licensing and Credentials: • None Systems: • Experience with Microsoft Excel, Word, PowerPoint, and Outlook preferred Physical Requirements: • Ability to lift 25 pounds • Repeated use of sight to read documents and computer screens • Repeated use of hearing and speech to communicate on telephone and in person • Repetitive hand movements, such as keyboarding, writing, 10-key • Walking, bending, sitting, reaching and stretching in all directions Notice to Recruiters and Staffing Agencies:To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.