Platform Solutions - Transaction Banking Operations - Client Onboarding - Vice President - Bengaluru

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system

• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers

• Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers

• ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

OPERATIONS

Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

TRANSACTION BANKING OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Segment, comprised of below primary functions:

• We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go live and early-stage support
• We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure, and control development

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas, and Tokyo. All our offices work closely together as a single global team. As this business expands, we will look to increase our global footprint accordingly.

YOUR IMPACT

The Client Onboarding and Implementation team is seeking a seasoned and driven individual with experience and expertise working on complex client implementations in a commercial / transaction banking domain. This role provides the opportunity to create a world class client experience with direct contribution to the business' top line. You will work with clients across their front to back journey from participating in RFPs, to driving onboarding and associated due diligence and documentation, managing complex implementations and successful go-lives. You will be responsible for all owning and driving all aspects of onboarding and setup of clients across the TxB suite of products and services.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Hold with accountability for creating a differentiated client experience throughout the onboarding and due diligence stages - generating client documentation based on client type, scope, structure; entire KYC/CIP due diligence for client, contract negotiation and execution, product setup, client trainings, seamless go-live
• Partner with, and enable Sales, by orchestrating across internal partners including Legal, Risk, Compliance to cater to clients of varying complexity, across jurisdictions and industries
• Work closely QA and second line control teams to ensure correct application of policy across client onboarding, and also ensure change management
• Work with onboarding processes on product change management and identify efficiencies to streamline steps, reducing overall go-live timeline for client
• Unblock any issues and challenges that may arise for client or with internal deliverables; be creative with problem solving, collaborating across teams to deftly mitigate
• Keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
• Establish effective communication channels and governance, both with client as well as internal stakeholders, to ensure transparency on status, blockers, milestones - driving accountability and clarity across all parties
• Work closely with servicing teams as the client goes live, through early-stage support, ensuring a seamless transition for the client as they move from a pre-go-live to business-as-usual mode
• Be a go-to person for leadership team for any matters related to the client's pre-go-live journey
• Train, lead and develop team members enabling them to offer their best potential

QUALIFICATIONS REQUIRED

• Bachelor's degree with 7+ years of professional experience with min 3 years in AML/KYC domain
• Established expertise in KYC/CIP due diligence and expertise across US, UK, European policy
• Familiarity with policy nuances for transaction banking clients is an added advantage
• Process oriented thinker, with the ability to simplify and streamline complex processes along with project management skills
• Strong communication and interpersonal skills, who enjoys forging deep relationships with colleagues and clients
• Thrives in a fast paced, dynamic environment, with a passion to learn at exponential pace
• Experienced in building, training, and scaling teams, leading by example
• Coaching and mentoring junior team members

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer