Plumbing Service Manager

Overview: Abacus Plumbing Air Conditioning & Electricalis currently seeking a Plumbing Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Plumbing Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers. The Plumbing Service Manager (PSM) role will support a group of field service plumbers (approximately 12 technicians). This is a uniformed position and the manager will be expected to spend 60% of their time in the field, and 40% in the office. The PSM will be responsible for the sales and quality control of their group. The PSM will also be responsible for granting time off requests but prior to granting such requests will consult with the other PSM and the Plumbing Ops Managers to ensure minimum staffing levels are maintained. What’s In It For Me? • Market Value Compensation • Annualized Bonus Plan • Robust PTO Plan • Health, Vision and Dental plans for you and your family to choose from • 401K Retirement Plan with company match up to 30% • Life Insurance, Short-Term and Long-Term Disability • Special Program Options: FSA, EAP, Legal Services and Identity Theft • Continuous Training for your Professional Development • Working in a dynamic, collaborative, and fun environment • Coached and supported career growthResponsibilities: What Will I Do? • Drive department sales through ongoing product and sales training for field technicians • Monitor technician performance metrics including average ticket, closing rate, and truck revenue; provide coaching and support as needed • Conduct regular team meetings to address challenges, share updates, and foster a culture of excellence • Review work orders for efficiency, material usage, and accuracy; manage inventory and purchases from suppliers • Collaborate with dispatch to optimize daily job assignments based on technician capabilities • Monitor and reduce callbacks through root-cause analysis and targeted training • Handle escalated customer concerns with a commitment to 100% satisfaction • Support recruiting, onboarding, and retention efforts in partnership with HR • Assist with technician scheduling, timesheet approvals, and bonus/spiff calculations • Promote team morale through engagement initiatives and support disciplinary actions in coordination with management and HRQualifications: Do I Have What It Takes? • Lead and develop plumbing teams to achieve high standards of productivity, quality, and customer satisfaction • Apply in-depth knowledge of plumbing and process systems in both residential and commercial settings • Build business opportunities in both private and public sectors through strategic planning and relationship development • Oversee training initiatives, sales coaching, and performance tracking to drive department growth • Manage multiple priorities, set goals, and meet deadlines in a fast-paced environment • Maintain a strong understanding of plumbing design and material costs for accurate estimating and budgeting • Utilize dispatch and field service software; experience with ServiceTitan, UKG, Intact, and Asset Panda is a plus • Demonstrate intermediate proficiency in Microsoft Word and Excel • Hold a valid Texas Plumbing License and a high school diploma (Bachelor’s degree preferred) Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.