Post-Closing Processor

Come help us change residential real estate investing for the better!

Backflip is a venture-backed FinTech company that empowers anyone to improve their life and their neighborhood through real estate investing. To do that, we need people who are inspired to reimagine and rebuild an outdated and unbalanced system; to support and celebrate America’s local entrepreneurs (our "Members").

Backflip is seeking a Post-Close Processor to join our Post-Close Experience Team to ensure Backflip delivers a best-in-class Member experience. As an early hire, this individual will play a critical role in ensuring Backflip has an industry leading Member Success function that is designed to scale. This hire will play a key role in ensuring Backflip’s culture continues to be enlivened in the operation.

We’re looking for candidates who possess strong technical and communication skills with a passion for facilitating an exceptional Member journey, and thrive in a fast-paced entrepreneurial environment. Success in this role requires learning quickly while balancing structure and autonomy. This position is remote (U.S.) and reports to the Sr. Director of Loan Operations. This is a rare opportunity to get in on the ground floor (~50 person team) working directly with senior leaders in a fast-paced and well-capitalized startup (Series A).

Some travel is required (e.g. - company offsites).

This candidate will champion Backflip’s culture & Core Values:

• Raise the standard of what is possible
• Embrace being the novice to become the master
• Work only with those who want the best for us
• Communicate quickly, naturally and with radical candor
• Learn from the giants who came before us
• Try new things in pursuit of invention

Primary Responsibilities

• Proactively manage the post-close pipeline to ensure each Member feels valued, empowered, and is set up for success
• Process rehab draws utilizing our software platform, including coordinating progress inspections and serving as the Member point of contact
• Manage a loan payoff pipeline by tracking requests and facilitating the preparation of payoff statements in a timely manner
• Process loan extension requests in collaboration with Backflip's Asset Management team
• Communicate proactively with Members to get ahead of issues and protect Backflip’s loan performance track record
• Effectively handle Member escalations, as applicable
• Provide each Member with a welcome call upon their loan closing
• Uphold communication SLA’s; ensure borrowers receive timely responses 
• Work with the broader team to develop opportunities to engage Members with Community and Product
• Support Backflip’s Capital Markets team to complete related processing tasks and resolve investor conditions




This role will evolve as the company grows; there will be various tasks that fall outside of the responsibilities above.

Qualifications - Role Specific

• 2+ years of experience in a customer service position
• 1+ year of experience in a mortgage or FinTech operations role
• Experience with short-term bridge loans or construction loans is a plus
• Passionate about the Member Experience; energized by building healthy customer relationships
• Interest in real estate investing and excited about understanding our member’s investment journey
• Prior work at a high-growth start-up is a plus
• Experience with real estate renovations and project management is a plus
• General understanding of basic real estate investment concepts (or demonstrated desire to learn); comfortable performing basic math calculations
• Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + more)
• Basic spreadsheet skills (Excel; Google Sheets)

People That Thrive at Backflip Have…

• A desire to learn and grow with the company; propensity to “think like an owner”
• An execution-oriented “one-team” mindset with motivation and scrappiness to achieve objectives
• The ability to multi-task with exceptional time management, prioritization and attention to detail
• An entrepreneurial mindset and a passion for technology and innovation
• The ability to work effectively in a small, relatively unstructured office environment (we work remotely)
• Excellent verbal and written communication skills with appropriate urgency to various audiences
• Strong self-motivation, are coachable and highly collaborative; they take ownership of tasks and pride in work product; details matter
• High integrity; are dependable, accountable, humble and respectful

All Backflip positions are Remote. Like the people we serve, we believe being free to create wherever you’re most inspired is one of life’s greatest joys. It’s better for individuals, for the community, and for fostering great work to emerge. With our work-from-anywhere approach, Backflip brings together a diverse team of individuals, with passions for innovation, art, coding, AI, data, finance, film, real estate, the environment, learning and teaching. Together, we're moving fast.

Backflip is an equal opportunity employer. We know that building a world-class organization is not possible without an intentional focus on recruiting, empowering, promoting and rewarding the best and brightest people of all backgrounds. Backflip focuses on hiring individuals that align with its Core Values (listed above), and consistently display a high ethical standard, both personally and professionally.

Check out this page to learn more about building a career at Backflip.

This role is not eligible for visa sponsorship