Practice Manager - Cosmetic Laser Dermatology

Practice Manager - Cosmetic Laser Dermatology Platinum Dermatology Partners –San Diego, CA Who We Are: Platinum Dermatology Partnersis a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology. ABOUT COSMETIC LASER DERMATOLOGY: Cosmetic Laser Dermatology is the premier cosmetic dermatologic surgery practice in the United States, renowned for its expertise, innovation, and excellence in patient care. Our distinguished team includes nine world-class physicians—three of whom are ranked among the top 10 cosmetic dermatologists in the country—a medical aesthetician, a physician assistant, and a dedicated staff of over 60 employees. Together, we serve approximately 250 patients per day. Our state-of-the-art practice features an AAAHC-accredited operating room center and an extensive suite of over 60 cutting-edge laser, light, and energy-based devices. Generating over $25 million in annual revenue, our practice also includes a thriving retail center with over $2 million in yearly sales. In addition to providing exceptional patient care, we are committed to advancing the field of cosmetic dermatology through education and research. Under the auspices of the American Society for Dermatologic Surgery, our prestigious Dermatologic Cosmetic Surgery Fellowship Program trains two fellows each year, shaping the next generation of leaders in the field. At Cosmetic Laser Dermatology, we remain dedicated to delivering unparalleled expertise, innovation, and results for our patients. Company Conformance Statements: In the performance of their respective tasks and duties, all employees are expected to conform to the following: • Perform quality work within deadlines with or without direct supervision. • Interact professionally with other employees, customers, and suppliers. • Work effectively as a team contributor on all assignments. • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Position Summary: We are seeking an experiencedPractice Managerto lead and oversee the daily operations of a high-volume dermatology clinic. This role is key in driving culture, patient satisfaction, and operational efficiency. The ideal candidate is a strategic thinker and proactive leader who thrives in a fast-paced environment. Key Responsibilities: • Provide leadership and direction to clinic staff, fostering a high-performing, service-oriented culture. • Oversee daily operations, including scheduling, staffing, patient flow, and inventory management. • Develop and implement clinic goals, policies, procedures, and performance metrics. • Monitor and control expenses, review monthly P&Ls, and support budgeting and profitability strategies. • Collaborate with marketing and outreach teams to drive patient volume and brand presence. • Ensure compliance with all policies and protocols related to patient care, documentation, and consent. • Lead recruitment, onboarding, and staff development in partnership with HR. • Maintain open communication across departments through meetings, huddles, and reports. Requirements: • Bachelor’s degree in Business or related field (preferred). • Minimum 5 years of experience managing a medical practice with 30+ employees and $15M+ revenue. • Experience in dermatology and cosmetic services is required. • Proven leadership in managing operations, staff development, and customer service excellence. • Proficient in EMR systems (Nextech preferred) and tech-savvy. • Strong communication, organizational, and conflict resolution skills. • Must pass pre-employment background and credit check; valid driver’s license required. Qualifications/Experience: • Minimum of 5+ years of medical office management is required. • Dermatology and cosmetic experience is required. • Knowledge of the clinic and company policies and procedures • Knowledge of medical terminology and insurance practices • Knowledge of NextGen or EMA computer programs and applications • Knowledge of CPT and ICD-10 coding • Knowledge of managed care, Medicare, and Medicaid guidelines • Skill in effective personnel management, including training staff and delegating duties • Skill in written and verbal communication • Ability to work effectively as a team member with physicians and other staff • Ability to respond timely to changing demands • Ability to plan, organize, prioritize, and direct the work of others • Ability to establish and maintain effective working relationships with patients, employees, and the public • Prior experience interviewing candidates and determining staffing needs • Assist with credentialing physicians and mid-level providers • Experience managing patient issues. Education: • High School diploma or GED is required. • Bachelor’s Degree in Business is preferred or equivalent experience in a related field. Qualifications/Experience: • Direct the leadership, management, and culture-building experience for over 50 medical staff, including physicians, advanced practice providers, front office staff, MAs, accounting staff, and others. • Five plus years of medical office management of a practice grossing > $15 million with more than 30 employees is required. • Experience working in a dermatology practice is required. • Prior cosmetic experience is required. • Expert understanding of how to deliver, execute, hire, and train employees to deliver exceptional customer service. • Supervisory experience in employee development, performance reviews, timecard management, and overtime management. • Direct experience in conflict management, difficult conversations, talent management, and employee coaching. • Experience in effective personnel management, including identifying staffing needs, identifying strong employee candidates, training staff, and delegating duties. • Experience in developing vendor relationships. • Excellent writing, editing, and proofing skills. • Excellent listening, oral, and written communication skills. • Consistent record of achieving and maintaining the practice’s financial goals. • Knowledge of EMR systems, Nextech preferred. • Experience using technology to streamline workflows and improve efficiency. Must be tech-savvy, and comfortable navigating and utilizing various digital platforms and software with ease. • Experience managing patient issues. • Valid driver's license with an acceptable driving history is required. • Cleared pre-employment background check required. Our competitive benefits package includes the following: • Medical, Dental, and Vision insurance • Short-term/Long-term disability • Life and other voluntary plans • 401(k) plan • Employee Referral Program • Paid Time-Off • Company-Paid Holidays Equipment Operated:Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Physical Requirements:Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Equal Employment Opportunity: Platinum Dermatology Partnersis committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. Platinum Dermatology Partnersdoes not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy. Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks. No phone calls or agencies, please. INDHP1 Job Type: Full-time Pay: $140,000.00 - $170,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Referral program • Vision insurance Education: • Bachelor's (Preferred) Experience: • Medical office management: 5 years (Required) • Dermatology office: 3 years (Required) • Cosmetics/Sales: 3 years (Required) • Budgeting: 3 years (Required) • Profit & loss: 3 years (Required) License/Certification: • Driver's License (Required) Ability to Commute: • San Diego, CA 92121 (Required) Work Location: In person