Pre-Certification & Call Center Representative

As aPre-certification & Call Center Representative-supportingDermatology & Aesthetics in Bucktown- you are a well-rounded customer service professional with extensive admin office. You will be the main point of contact for insurance companies and staff to go to for all pre-certification and prior authorization needs. You will also work as a full functioning Call Center Representative. You are able to perform all aspects of a call center: manage a high volume of incoming calls in a small, centralized call center; obtain information from the clinical team and patients to complete insurance prior authorizations, as required by payors, prior to patient being seen; schedule patient appointments, complete on-demand eligibility checking; verify appointment information; register and create record for new patients; assist patients in completion of necessary forms and consents; obtain and verify current insurance information or other financial information, as necessary; update patient demographic data in practice management system; schedule and re-schedule return appointments according to scheduling guidelines; adhere to patient confidentiality and records release policies. Preferred: at least two years of experience in a medical office or other healthcarecall center settingand extensive customer service experience.Familiarity with insurance plans and the prior authorization process. You are a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You possess excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. We areVitalSkin Dermatology, a growing dermatology company with several locations in Central Illinois.Our professional, fast paced, busy clinical environments offerfun, resilient, accountable, courageous, and entrepreneurial teams, who are helping to grow a young and energetic company.We offerour employees merit based competitive pay, on-the-job training, and direct hands-on experience with patients.Our benefitsinclude healthcare (medical, dental, and vision), health savings, flexible savings, commuter benefits, voluntary insurance, 401K retirement, employee assistance program, paid time off (holidays, sick time, and vacation), complimentary or discounted services, and continuing education. We believe in having fun, being a team, being resilient, being accountable, being courageous, and being entrepreneurial!