Job Description
Our Verticomm team is expanding and we are currently seeking a talented individual who will work in collaboration with our technical sales team and our new clients to ensure a positive onboarding experience.
www.verticomm.com
Summary: The Pre-sales Engineer is responsible for supporting the Verticomm sales team by providing technical expertise, solution design, and strategic advice to potential and existing customers. You will bridge customer needs with Verticomm’s IT Managed Services portfolio, facilitating successful sales and client satisfaction.
Key Responsibilities:
• Collaborate with the sales team to identify customer needs and identify alignment with our IT Managed Service solutions.
• Prepare and deliver technical presentations and demonstrations to prospective clients.
• Provide in-depth technical knowledge of our IT Catalog and various product/service offerings, such as:
• Microsoft services (M365, Azure IaaS)
• Cyber security solutions (EDR, MDR, SOC, SIEM)
• Data Backup and recovery (Datto)
• Collaborate with sales team to develop proposals, including defining scope, aligning deliverables, and pricing.
• Assist in responding to RFPs/RFQs with technical accuracy and align solutions with customer requirements.
• Engage with customers to understand their business challenges and provide solutions that leverage appropriate products and solutions from our offerings.
• Maintain expert-level knowledge of Verticomm’s Managed IT Services offerings and products, staying updated on market trends and competitors.
• Support the sales team in closing deals by addressing technical questions and concerns from clients.
• Participate in customer meetings, workshops, and events to promote our solutions.
Qualifications:
• 5+ years of experience in technical Service Delivery, with MSP experience strongly preferred in:
• Directory Services (Microsoft Active Directory, Entra ID)
• Networking (routers, switches, TCP/IP, DNS, DHCP, VPN, NAT, OSI Layers)
• Microsoft 365 (Exchange Online, SharePoint, administration, licensing, Teams, Purview)
• Cybersecurity (EDR/MDR, Zero Trust, firewalls, email security, compliance)
• Endpoint Management (MDM, Intune, SCCM)
• Cloud Platforms and Services (Microsoft Azure)
• Backup and Disaster Recovery (Datto, Veeam)
• MSP Tools and Platforms (Ninja, IT Glue, ConnectWise, or similar)
• Security Solutions (KnowBe4, Sentinel One, Huntress, Proofpoint etc.)
• 3+ years of experience in pre-sales engineering, IT consulting, or similar roles within the Managed IT Services industry.
• Understanding of ITSM frameworks (ITIL, COBIT)
• Relevant certifications (e.g., Azure Solutions Architect AZ-305, Azure Administrator AZ-104, Azure Foundations AZ-900, Microsoft 365 Fundamentals MS-900, Microsoft 365 Administrator MS-102, etc.)
• Strong problem-solving skills and the ability to work collaboratively in a team environment.
Key Soft Skills:
• Clear communication, translating technical concepts into business terms and risks and actively listening to client needs.
• Strong communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Trust building and effective collaboration with internal teams
• Proactive problem-solving, applying critical thinking to address challenges
• Time management, balancing priorities and meeting deadlines efficiently
Work environment:
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.
Benefits and Perks:
We offer a salary range between $115-$135k or higher based on credentials and experience.
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities
…and so much more!
Other reasons why you should join our team:
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
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