Premium Cash Assistant

How you’ll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
As a Premium Cash Assistant, you will be our customers' and agents' first point of contact. Under the supervision of the Premium Cash Officer, you will manage the daily reconciliation of the transactions in our Premium Agency based in The Gambia.

In this role, you’ll;

• Help agents with liquidity needs (deposit and withdrawal).
• Support agent/client needs (Wave's offer, opening accounts, how the system works, the app, physical card, etc.).
• Maintaining daily reconciliation of premium points.
• Ensure that all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds to ensure rebalance with agents/clients.
• Report discrepancies or challenges encountered to the Premium Cash Officer.
• Report fake bills to management

Key details

• Location: You'll work from our Kombo office.
• This is a permanent position.
• Work authorization in The Gambia is required.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than six months.
• We offer a generous health insurance for yourself and dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 2+ years of experience as a cashier in cash management, reconciliation & liquidity management, cash handling, or delivery.
• Strong proficiency in English.
• Previous experience in front-office customer service or in the banking sector. 
• Bachelor's Degree in accounting, banking, or a similar discipline.

You might be a good fit if you

• Are excessively detail-oriented.
• Are enthusiastic about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious and creative in the way you tackle problems.
• Can go the distance to get things done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities.