Premium Elite Relationship Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Premium Elite Relationship Manager demonstrates knowledge of investments and financial markets and assists clients with their most complex trading, servicing and relationship needs. Responsible for prioritizing and managing an assigned book of clients to enhance client satisfaction, retention and deepening. Own management of client cases, research and communicate resolution to issues. Demonstrate expert knowledge of internal and regulatory policies, procedures and processes. Execute a disciplined approach to achieving business growth goals while focusing on the client experience. Licensing requirements are as follows: Series 7 and 66 or their equivalent.

Responsibilities:

• Manages a book of high net worth, active self-directed clients and serves as primary point of contact for all of the clients' trading and servicing needs
• Delivers on performance goals, such as driving asset growth and expanding the breadth and depth of client relationships through product penetration
• Takes a client-focused approach by being a reliable expert on the client's most complex trading, servicing, and relationship needs and elevating to the status of a trusted counterpart, ultimately winning wallet share
• Demonstrates knowledge of trading mechanics, fixed income, options, margin, and margin regulations
• Executes a disciplined approach to all business development strategies and goals to achieve business growth, while focusing on the client experience
• Develops knowledge of internal policies, procedures, and processes to ensure the most flawless and seamless execution of the most complex trading strategies
• Works seamlessly across all enterprise business lines, including Global Wealth and Investment Management (GWIM), US Trust and Preferred Banking, as well as internal partners within Merrill Edge to deliver a world-class relationship model and improve processes

Additional responsibilities include but are not limited to:

• Prioritize and manage book of clients, constantly searching for opportunities to enhance client delight and advance our standing as the client's sole financial institution
• Anticipate client dissatisfaction or relationship-risk and immediately work with manager and partners to resolve issues
• Work closely with all Enterprise partners, such as Merrill Lynch Financial Advisors to complement and support their client management approaches
• Deliver efficient and responsive resolution for various client situations, owning the management of the case, researching the issue and communicating the solution to the client when appropriate
• Exhibit critical thinking / problem solving skills to immediately address escalated client issues notice to deliver a best-in-class customer experience
• Strong risk-management aptitude

Required Qualifications:

• Series 7 and 66 licensed
• Experience with advanced trading strategies, options, fixed income, and margin
• Ability to use sound judgment when making decisions, identifying solutions, and resolving elevated issues.
• Manage risk and the overall client experience
• Strong analytical and problem-solving skills
• Strong organizational skills & time management skills
• Strong interpersonal skills and the ability to work in a team environment
• Ability to handle multiple tasks in a dynamic environment
• Ability to work effectively under pressure and time constraints; adjusts rapidly to changing demands and priorities
• Ability to work in team environment in order to meet targets and deadlines
• Foster relationships with leadership peers and collaborate to improve processes that impact both the client experience
• Ensures complete and efficient business/client interactions; confident and engaging presence
• Must be flexible to work hours of operation

Desired Qualifications:

• Wealth management and private client experience
• Knowledge of the Enterprise platforms (US Trust, BAC, Advisory)

Additional Skills Used:

Account Management

Advisory

Client Experience Branding

Customer and Client Focus

Oral Communications

Active Listening

Attention to Detail

Client Solutions Advisory

Issue Management

Pipeline Management

Causation Analysis

Client Management

Risk Management

Trading

Written Communications

Enterprise Job Description:

This job is responsible for helping clients with complex trading, servicing, and relationship needs. Key responsibilities include managing a book of high-net-worth, self-directed clients, serving as primary point of contact for all trading needs, operating in a way to constantly search for opportunities to enhance client delight and advancing our standing as the client's sole financial institution. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Shift:
1st shift (United States of America)

Hours Per Week:
40