Principal Customer Success Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Principal Customer Success Manager Role

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As a Principal Customer Success Manager at Qlik, you’ll forge impactful, long-term relationships with our customers, helping them unlock the full potential of our data and analytics solutions. This strategic role places you at the center of their journey, where you’ll guide customers to achieve their business and technical goals, ensuring their success with Qlik’s innovative products.

What makes this role interesting?

• Strategic impact: Work with leading organizations to drive measurable outcomes, from solving complex business challenges to achieving key performance goals.
• Collaborative influence: Partner across Customer Success, Sales, and Professional Services teams to deliver seamless experiences and meaningful value for customers.
• Dynamic and rewarding environment: Tackle challenges in a fast-paced, evolving field while building strong relationships with top-tier customers.
• Customer advocacy: Play a key role in transforming satisfied customers into brand champions who drive our shared success forward.

Here’s how you’ll be making an impact:

• Driving success: Develop actionable Customer Success Plans that align product functionality and services with customer business objectives.
• Proactively mitigating risks: Identify potential churn risks and collaborate with internal teams to address challenges before they arise.
• Leading strategic reviews: Conduct Executive Business Reviews to ensure alignment with customer goals and progress toward measurable outcomes.
• Supporting customer growth: Partner with Sales and Presales teams to identify upsell and cross-sell opportunities that expand the value of Qlik’s solutions.
• Coordinating cross-functional efforts: Work closely with Professional Services, Customer Success Engineers, and Renewal Managers to deliver a cohesive and high-value customer journey.

We’re looking for a teammate with:

• Extensive experience: 7+ years in a customer-facing role, ideally in Data Integration or Analytics, managing complex portfolios with $10M+ in revenue.
• Relationship-building skills: A proactive and digital-savvy approach to maintaining strong, lasting customer partnerships.
• Organizational expertise: Proven ability to manage multiple large accounts while keeping a keen eye on the details.
• Adaptability: Comfort thriving in a dynamic, fast-paced environment.
• Exceptional communication skills: Strong verbal, written, and presentation abilities that engage and inspire.
• A leadership mindset: A unifying, collaborative style that motivates cross-functional teams to meet evolving customer needs.

The location for this role is:

Salt Lake city, UT, US

King of Prussia, PA, US

Waltham, MA, US

At Qlik, you’ll find a vibrant, innovative workplace where your leadership and expertise will directly shape customer success and satisfaction. Ready to elevate your career and make a difference? Hit Apply and join us in transforming the future of data.

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

·          Genuine career progression pathways and mentoring programs

·          Culture of innovation, technology, collaboration, and openness

·          Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $100,000 – $130,000 USD per year. This position is eligible for a commission within a range of $40,000 - 55,000 USD subject to meeting targets set forth in a sales compensation plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.