Principal IT Operations Specialist (Oracle)

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Principal IT Operations Specialist coordinates the activities of the Oracle DBA team daily and assists with team activities and performance. This role acts as a point person for communicating with other teams and customers. Ensures procedures are followed and may lead a small team of IT Operations Specialists. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities

• Responsible for creating, communicating, coordinating, and gathering approvals on the large initiatives (patching, TDE, HW refresh, Upgrades, etc.).
• Run Office Hours and field questions on impact of our operational maintenance.
• Represent our team during weekly Change Advisory Board meetings.
• Working alongside Database Engineering team daily to ensure we are on track according to our documented plan.
• Provides shift leadership to IT Operations team. Coordinates activities of the team daily. Provides feedback and coaching to team members. Schedules resources as needed for support. Participates in leadership for team activities and performance.
• Authors and reviews SOP's and system documentation, procedures as required.
• Collaborates with Business and BT partners to ensure internal and external customers' needs are met.
• Works with Business partners, operations, product/applications teams, and project managers to develop process and procedures for operational readiness.

Minimum Qualifications
At a minimum, here's what we need from you:

• Associates Degree in Computer Science or related
• 6+ years of experience in IT Computer Operations, IT Customer Service or related
• In lieu of a degree, 8+ years of experience in IT Computer Operations, IT Customer Service or related

Preferred Qualifications
Bonus Points If You Have:

• Bachelor's Degree in Computer Science or related
• 8+ years of experience in IT Computer Operations, IT Customer Service or related

• ITIL certification

Key Skillsets

• Passionate drive for Operation Excellence.
• Excellent communication skills, able to present technical details clearly and influence others.
• Consistently communicates clear goals and messages that are appropriate for the audience.
• Strong analytical thinking and attention to detail.
• Drives and leads collaboration efforts with others throughout the organization.
• Working in an Agile environment.
• Familiar with Jira, ServiceNow.

Technical Background

• Oracle Database
• Oracle Exadata
• MS SQL Server

#LI-JJ1
Application Deadline:
The application window for this position is anticipated to close on Mar-20-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.