Principal Presales Engineer

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform resulting in customer success at our largest most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship proposes technical architectures demonstrates the product anticipates concerns and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

Responsibilities

In this role you’ll:

• Work alongside Twilio Strategic and New business Account Executives other Twilio Solutions Engineers Professional Services and Twilio Partners as needed through the pre-sales process to strategise and plan for deal success.

  • Take part alongside Account Executives in qualification discovery demonstrations Proof-of-Concept RFP response design documentation technical presentations and enablement sessions during the sales cycle.

  • Develop subject matter expertise on the customer needs and requirements and Twilio’s best in class communications technology.

  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.

  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products

  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest most strategic Enterprise accounts across the APJ region

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Native and business fluency in Mandarin (speaking and writing) is desired to work with the Mandarin speaking customers.

• At least 3 years in a technical pre-sales role in CPaaS SaaS or Telecom space

• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer

• Solid understanding of voice protocols (VoIP) SIP implementations or messaging APIs

• Creativity: you’ll need to be a problem solver able to collaborate with others to drive success.

• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.

• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products

• Knowledge of public cloud platforms (Amazon Web Services Google Cloud Microsoft Azure) and cloud application architectures

• Experience writing code in one or more of the following areas multiple areas of experience would be advantageous:

  • Backend (Java C# Node.js Python or PHP)

  • Web (JS React)

  • Experience with designing and consuming REST APIs

Desired:

• Hands on experience with with backend development (Java C# Node.js Python PHP etc)

• Familiarity with Mobile development especially for iOS and Android.

• Previous experience in Telecommunications SIP WebRTC or Contact Centre in a technical role

• Experience with automation cloud-native development and skills with a major cloud platform.

• Experience with sales methodologies

Location

This role will be remote and based in Japan.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.