Principal Product Manager (Beacon)

• Grow the business by building products customers love: We help protect students by developing solutions for counselors, school administrators and staff. You will :
  • Deeply understand customer needs: Talk with customers and prospects, analyze product and market data, evaluate competitors. Become the expert, and the strongest advocate for your customers.
  • Experiment and learn: Develop hypotheses about how to improve the customer experience. Then test them in the fastest and cheapest way to decide whether to pivot or proceed (e.g., from using existing data to check assumptions to testing mockups with customers, from mockups to code).
  • Deliver: Meet your commitments  – and don’t just ship products, ship the right products. The “right” products meaningfully improve the customer experience, driving retention and acquisition to deliver on business outcomes. 
• Support the foundations: In addition to delivering on the enhancements customers see, you must also deliver on the parts they do not: security, engineering velocity, et al. These are an essential part of your development roadmap. 
• Deal with Ambiguity: Exceptional analytical, critical thinking, and strategic problem-solving skills, with the ability to deal with ambiguity and cut through complexity, turning high-level business requirements and opportunities into specific projects.
• Agile product management: Support the development teams in focusing on the right work at the right time: Define the roadmap, prioritize the work, review and assess.
• Develop and maintain a tight, productive working relationship with the engineering scrum team and broader delivery partners including data science, design and analytics.
• Keep management and stakeholders apprised of progress and challenges through regular reporting and as often as needed.

Who You Are

• 5+ years of professional experience along with 3+ years of software product management experience, including on SaaS products. 
• Professional, academic or volunteer work in mental health services or student safety.
• Exposure to machine learning products.