Principal Software Engineer - Site Reliability Engineering

Job Description

The Role The rapid adoption of advanced software in vehicles marks a new era for automakers and consumers bringing both advantages and challenges.

As part of Site Reliability Engineering (SRE) at General motors you'll join a dedicated team focused on enhancing the reliability efficiency and scalability of our distributed systems. We leverage engineering principles to manage operations effectively and build solutions that enable us to grow without sacrificing performance or quality. Our SREs work closely with software development teams acting as specialists in reliability and production engineering with a focus on automation observability and shared responsibility.

We are looking for individuals who are passionate about maintaining the health of our infrastructure while optimising for reliability and cost-efficiency. This role involves a blend of software engineering and systems engineering skills to keep our services resilient robust and scalable.

This role is for a hands-on position as an Individual Contributor (IC). As an Software Engineer Site Reliability Engineering IC you will focus on enhancing the reliability efficiency and performance of our services. You'll work closely with other engineers to develop automated solutions respond to incidents and drive improvements across our infrastructure. The expectation for this role is that you will maintain a hands-on approach whether it's through scripting troubleshooting incidents or improving observability. As an IC you will be at the forefront of solving technical challenges and making impactful improvements that directly enhance the quality of service for our users. The role requires a blend of software engineering and systems engineering skills to address complex production challenges effectively.

What You'll Do

• Automation and Reliability Improvements : Develop tools and software to automate operational processes improve system reliability and reduce manual intervention.

• Observability and Monitoring : Lead Implement and improve monitoring and observability frameworks enabling proactive detection and resolution of incidents.

• Incident Response : Participate in an on-call rotation to diagnose troubleshoot and mitigate production incidents ensuring minimal downtime and swift resolution.

• Collaboration with Development Teams : Work alongside developers to ensure the quality scalability and reliability of our services. Practice shared ownership of services in production fostering a 'You build it you run it' culture.

• Service Level Management : Manage Service Level Indicators (SLIs) Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to manage reliability expectations effectively.

• Engineering for Reliability : Strong understanding of common application reliability patterns with hands-on experience implementing them.

• Failure Analysis and Post-Incident Reviews : Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement.

• Cost Efficiency : Evaluate system performance and advocate for optimisations that reduce infrastructure costs while maintaining service reliability.

Required Qualifications-

• Programming Skills : Proficiency in at least one programming language (e.g. Python Go Java) and familiarity with multiple language ecosystems.

• Systems Knowledge : Solid understanding of operating systems networking distributed systems databases and storage architectures.

• * Strong Understanding of System Fundamentals : Deep understanding of how code runs on underlying hardware including operating systems algorithms and data structures. Ability to optimize or troubleshoot code by understanding its execution and the impact on system resources.

• Incident Management : Experience handling production incidents including root cause analysis mitigation and working through complex system failures.

• Communication and Collaboration : Strong communication skills with an ability to explain technical concepts to both engineering and business stakeholders. Commitment to collaborative problem-solving and shared ownership of services.

• Automation Focus : Proven experience in automating manual processes building deployment pipelines or managing configuration systems.

• Bachelor’s degree in computer science or related field or equivalent work experience.

Preferred Experience -

- Experience with cloud platforms (AWS GCP Azure).

- Familiarity with container orchestration systems like Kubernetes.

- A track record of managing or developing distributed systems.

- Prior experience with Java in production.

- 8+ years of experience

- Bachelor’s degree in computer science or related field or equivalent work experience.

This job may be eligible for relocation benefits.

• Compensation:

  • The expected base compensation for this role is: $225000- $344800. Actual base compensation within the identified range will vary based on factors relevant to the position.

  • You also need to include general information about potential commissions if applicable.

  • Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.

• Benefits:

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

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This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

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