Principal Solutions Engineer

See yourself at Twilio

Join us as our next Principal Solutions Engineer on Twilio’s Communications team.

About the job

This position is needed to enable our customers to build the future of communications. The Principal Solutions Engineer is a critical part of the sales team focused on our New Business and Strategic segment.

Twilio’s Principal Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship drive technical discovery propose technical architectures demonstrate the product anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Principal Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Solutions Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore you will provide leadership and deal support within the Solutions Engineer organization driving the design and execution of medium to large projects with feedback from other engineers participating in architectural decisions on the team and coordinating with other Twilio teams such as product.

Responsibilities

In this role you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification demonstrations Proof-of-Concept RFP design documentation technical presentations and enablement sessions.

• Help customers achieve success by leading the technical and product sale recommending best-practice solutions and guiding them on how to use Twilio’s APIs.

• Establish yourself as a trusted advisor to our customers by taking the lead on understanding customer technical pains through discovery in order to design demonstrate and present innovative solutions that solve business challenges.

• Build and present highly interactive complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products while effectively forming strong customer relationships with both technical and nontechnical stakeholders.

• Be Hands-on high-energy passionate and a creative problem solver equipped with the knowledge of how to get things done and ability to lead others to success.

• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.

• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing constructing demonstration materials and creating reusable presentations.

• Mentor less experienced Solutions Engineers.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience particularly in delivery or consulting.

• Excellent communicator and presenter able to gain audience confidence.

• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.

• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.

• Previous software development experience or working knowledge in one or more of the following areas: Backend (Java C# Node.js Python PHP) Web development (JavaScript HTML/CSS frontend frameworks - React Vue.js Angular) and Experience building with REST APIs.

• Previous experience in Telecom SIP Contact Center or Security .

• Experience with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical discipline (Engineering Mathematics Computer Science) or equivalent practical experience

• Languages: Fluent in Spanish; professional-level English.

Desired:

• Familiarity with cloud platforms (Amazon Web Services Google Cloud Microsoft Azure OpenAI ElevenLabs) and cloud application architecture.

• Previous experience in Telecommunications SIP WebRTC or Contact Centre in a technical role.

Location

This role will be remote and based in Mexico City.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.