Process Improvement Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

JOB SUMMARY

This job leads, supports and facilitates process improvement initiatives across multiple functional units for both strategic and continuous process improvement efforts. Strategic and transformational support includes design and support throughout implementation to assure people/process/technical solutions align with strategic initiative while driving consensus among business units including process ownership and governance. Design activities include the documentation, management and oversight of end to end workflow process analysis ensuring improved productivity, cost effectiveness, appropriate embedding of Key Performance Indicators, and appropriate controls for both regulatory and compliance considerations. Provides consultative services and analytic support to business management leveraging LEAN practices, Six Sigma methodologies and tools, capacity planning, resource allocation, work simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement and expense control.

We’re looking for a process ninja to help Zayo improve the way we work and deliver value. You have strong process improvement, data analytics, and coaching skills as well as a proven track record of implementing effective process changes. The Process Improvement Manager will play a crucial role in driving process excellence at Zayo by engaging employees to create and execute processes that scale effectively and efficiently. You demonstrate high levels of enthusiasm and curiosity for helping us build and apply structured methodologies in ways that are tailored for our culture. A passion for finding the most effective ways to solve problems, improve experiences, and deliver results will be fundamental to fulfilling the responsibilities of this role. As a trusted advisor and coach to the business, you will identify improvement opportunities and develop a plan to execute the improvements

ESSENTIAL RESPONSIBILITIES

• Lead the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement initiatives ensuring optimal business and functional delivery of the strategic delivery framework. This includes business modeling, documentation of the operating blueprint and process solution blueprinting efforts following the strategy definition as well as supporting the execution of the process solution blueprint during the implementation phase.

• Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. Provide and support periodic reporting to leadership on assigned project activities.

• Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs. Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance.

• Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives. Participate and support the Change Management Process assuring resource alignment/impacts are aligned with the process governance model.

• Participates in the development of short and long-range plans.

• Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards for assigned projects and evolve the Business Process Management Nomenclature standards of a Business Process Competency Center.

• Support the expansion and development of Continuous Process Improvement and business process engineering skills, including Lean Six Sigma methodology across specific divisions and the enterprise, promoting the understanding and use of process improvement tools and concepts. Support leadership and management with regard to the planning, implementation and production support of Lean Six Sigma projects and the Lean Six Sigma COE.

• In collaboration with release planning and implementation functions across varying divisions and business platforms. Ensures all changes to processes are reflected in the repository of process documentation.

• Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement. Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root causes.

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.

• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor Degree in Business, Industrial /Management Engineering or IT related field or equivalent

• Green Belt in Six Sigma or higher designation

• 10+ years of process engineering, operational excellence and/or program management

• Ability to build and lead collaborative teams

• Demonstrated examples of high level analysis and reengineering complex business processes which yield transformative operational results

• Incredible ability to influence and collaborate with diverse teams at all levels of the organization

Preferred

• MBA and/or Master’s degree in Industrial Engineering or related field of study

• Experience in Telecom field

• Experience with Minitab or other Statistical analysis tools 

• Experience with iGrafx or other process modeling tools

• Experience with Design Thinking

LICENSES AND CERTIFICATIONS

Required

• Six Sigma - Green Belt or higher 

Preferred

• Project Management Professional (PMP)

SKILLS

• Strong Facilitation skills

• Strong verbal and written communication skills

• Ability to use statistical assessment to quantify opportunities and to achieve process optimization

• Knowledge of the roles and deployment of change execution

• Knowledge of Business Process Modeling concepts and components and their respective application

• Strong understanding of Highmark specific domains

• Ability to observe and provide constructive performance feedback

• Knowledge and understanding of Business Process Engineering standards/protocols

• Strong understanding of Lean Six Sigma Tools and Methodologies

Base pay range: $110,000 - $160,000, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.