Product and Transformation Project Manager Senior Associate

Join our dynamic Global team within the Client Onboarding and Service (COS) Product and Transformation division, where exciting opportunities await following the recent integration of the Commercial Bank and Corporate Investment Bank. As a Product & Transformation Project Manager, you will play a pivotal role in shaping business technology while gaining firsthand experience in a client-facing, global organization. If you are eager to collaborate with technically proficient partners, passionate about change, and bring innovative ideas, you will be part of a team that values growth, creativity, and collaboration-driving real change across the business.

As Product & Transformation Senior Associate within the Client Onboarding and Service Product and Transformation division, you will play a pivotal role in driving strategic initiatives and ensuring the successful execution of transformation projects within our organization. Your primary responsibility will be to contribute to the progress of various transformation programs, ensuring alignment with organizational goals and delivering measurable benefits.

Group Overview

The COS Product & Transformation team offers a unique opportunity to make a significant impact on the firm. As a global middle office function with approximately 6,000 employees, we support a diverse range of clients, including multi-national corporations, financial institutions, and small to medium-sized businesses. Our team provides essential Treasury, Trade & Working Capital, Merchant, and Commercial products and services, all of which are onboarded and serviced by our global teams using the innovative Navigator desktop.

Our Product and Transformation team is at the forefront of building out the Navigator desktop. With dedicated budget, product owners, and tech resources, we have the autonomy to drive meaningful change. Our strategic initiatives focus on expanding process automation capabilities using AI/ML to enhance client interactions, leveraging LLM capabilities for quicker information retrieval, and creating interoperability workflows to streamline client inquiries. These efforts aim to make client servicing better, faster, and easier, ultimately creating valuable capacity to support business growth without increasing headcount, while maintaining exceptional client experiences.

As Product & Transformation Senior Associate, you'll join a diverse team of 35+ employees across the UK, Philippines, and North America. While our team isn't directly client-facing, we play a crucial role in supporting the teams that are. Understanding their needs allows us to develop smarter, more efficient processes. You'll support over 3,500 key stakeholders across APAC, EMEA, NA, and LATAM, engaging in various aspects of project management, including product development, transformation, demand management, feature prioritization, and go-to-market readiness. Your work will add value and deliver outstanding client and employee experiences, making a tangible impact on the firm's success.

Job Summary

You will support our internal clients throughout their journeys of change with realignments, process change, and new system development. As a core contributor of the team, you are responsible for developing and maintaining supporting materials, customer onboarding, adoption, and beyond, working closely with the Transformation team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction.

The Product & Transformation Project Senior Associate will use a diverse set of skills essential for driving change and innovation. You will work closely with service teams to understand client support processes and identify improvement opportunities. Networking and engaging with users, both in-person and via Zoom, will be crucial for empathizing and influencing change. This role organizes multiple projects, and manages a variety of tasks to ensure the organization is equipped to adopt new technology, processes, and ways of working.

Organization and self-motivation are key, along with being an enthusiastic team player who builds partnerships and collaborates effectively. Active listening and communication skills, both written and verbal, will be honed to engage stakeholders and provide succinct updates.

You will use tools like Pitchpro, Confluence, Monday.com, JIRA, SharePoint, Excel, and Alteryx, while experiencing LLM and AI/ML automation technology in action. Knowledge of Navigator desktop functions will be learned and also contribute to driving improvements.

Exposure to working across regions will provide a strong appreciation of the requirements for thriving in a global client-facing organization, and a dynamic and transformative environment.

Job responsibilities:

• Log effective updates via our robust tracking mechanisms to monitor the progress of transformation initiatives.
• Update project plans, timelines, and milestones to ensure timely delivery.
• Identify potential risks and roadblocks, and proactively develop mitigation strategies.
• Partner with Finance and business leaders to measure the benefits and expected outcomes of project initiatives.
• Establish key performance indicators (KPIs) to evaluate the success of transformation improvements.
• Prepare detailed reports and dashboards to communicate progress and outcomes to stakeholders.
• Identify opportunities for process improvements and efficiencies.
• Collaborate with cross-functional teams to gather and interpret data, providing actionable insights.
• Leverage data to drive decision-making and prioritize initiatives based on potential impact.
• Build strong relationships with senior leaders and key stakeholders to ensure alignment and support for transformation efforts.
• Facilitate regular meetings and workshops to gather feedback and drive collaboration and act as a liaison between different departments to ensure seamless communication and coordination.

Required qualifications, capabilities, and skills:

• 3+ years experience in project ownership and transformation
• Experience in project management, or end to end ownership of product or process, in product transformation or technology-driven environments.
• Exceptional presentation skills; able to create and deliver compelling presentations to senior stakeholders.
• Strong execution focus, with a track record of meeting deadlines and driving tasks to completion.
• Advanced proficiency in tools such as PowerPoint, Excel, JIRA, Confluence, SharePoint, and data analytics platforms.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a global, cross-functional team.
• Analytical mindset with a passion for process improvement and innovation.
• Multitasking abilities, and strong skills in proactive prioritization.

Preferred qualifications, capabilities, and skills:

• Experience working in a global organization or with international teams.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.