Product Design Manager, AppleCare Digital

Summary

Posted: Jan 29, 2025

Role Number:200588949

AppleCare Digital Product Design is seeking a Design Manager to lead a team of talented designers passionate about crafting intuitive and human-centered transactional experiences for our global customer base across Apple Support App, Support Web, and other digital channels.

Description

The Design Manager is a dynamic leader with a confirmed ability to drive cross-functional projects under tight deadlines while maintaining a focus on quality and collaboration. Outstanding leadership, composure under pressure, and adaptability are critical for success in this role. This position requires a dedication to excellence, aligning designs with Apple's high standards and ensuring they are functional, consistent, and in harmony with Apple's Design Systems. A meticulous attention to detail-covering patterns, information architecture, interaction design, and subtle design nuances-is crucial to creating flawless, engaging, and user-focused experiences.

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• Bachelor's degree in Design, User Experience, Human-Computer Interaction, or a related field (or equivalent professional experience).
• 5-7 years of experience in design, with at least 2 years in a leadership role leading or supervising designers and projects.
• Proficiency in industry-standard design tools (e.g. Sketch, Adobe Creative Suite, Figma).
• Experience working with design systems and ensuring alignment across experiences.
• Solid understanding of UX/UI principles, accessibility standards, and user-centered design methodologies.
• Demonstrated ability to lead, mentor, and inspire others.
• Experience design leading projects in a fast-paced, cross-functional environment.
• Strong communication and interpersonal skills for effectively collaborating with product owners, engineers, and stakeholders.
• Proven track record of delivering high-quality design solutions under tight deadlines.
• Ability to lead challenging priorities while maintaining attention to detail.
• Strong decision-making and problem-solving abilities in ambiguous or evolving situations.
• Experience navigating organizational change and encouraging team resilience.
• Ability to adapt and thrive in a rapidly changing environment.

• Experience in Digital Support and Post-Purchase customer journey experience design or working with globally distributed teams.
• Familiarity with new technologies such as AI, AR/VR, or voice interfaces.
• Advanced degree or certifications in design leadership, behavioral sciences, or related areas.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.