Product Growth Operations Senior Associate II

ABOUT SWING:

Founded in 2015 by former K-12 educators and administrators, Swing Education is one of the leading platforms assisting school districts in sourcing dependable, highly qualified substitute teachers. At the core of our company stands a diverse and visionary leadership team. In the face of a nationwide teacher shortage, Swing believes that every classroom should have a teacher, and every student deserves uninterrupted learning. By establishing a marketplace that facilitates seamless connections between substitute teachers and schools, Swing aims to streamline the pathway for K-12 schools and districts to access reliable, top-tier substitute teachers when they're needed most.

At Swing, we champion a fundamental belief: for our schools and students to thrive, our team must reflect the rich diversity of the thousands of students and educators we are privileged to serve. This belief is deeply ingrained in our organizational identity, embodying Living DEI (Diversity, Equity, and Inclusion) as one of Swing's Four Core Values. We committed to creating a work culture that embraces inclusivity and belonging for every member of our present and future team. To learn more about Swing Education, and our Core Values please click here.

POSITION SUMMARY:

The Product Operations team at Swing Education takes, optimizes, and executes on high-value processes that require manual iteration, informs future decision-making, and improves and documents internal processes. The Product Growth Operations Senior Associate II will contribute to the growth of the Swing Education marketplace through manual process iteration, report creation and management, and workflow automation.

They will own the end-to-end development and upkeep of manual processes across the organization and be responsible for designing new processes that meet business needs. They will also be responsible for reporting and tracking sub-setup KPIs and SLA metrics, ensuring the Sub Growth team’s onboarding goals are regularly on track.

The ideal candidate is a fast learner, detail-oriented, and skilled in process execution, analysis, and improvement. To succeed in this role, you should be adaptive and able to work in a dynamic, highly interactive, and innovative environment. You also uphold and live out Swing’s core values of collaboration, transparency, continuous learning, and commitment to diversity & inclusion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• End-to-end management of Swing’s processes and workflows that require manual iteration, which includes but is not limited to:

  • Automating tasks and workflows with the appropriate tools, such as Zapier and Google Sheet formulas and/or scripts

  • Using Confluence and Redshift, as needed, to automatically update reports utilized by the Product Growth Operations team

  • Managing Hubspot workflows that directly impact that Product Growth Operations team and designing new email campaigns, as needed

• Create, update, and/or manage reports such as the document processing dashboard to track onboarding goals, KPIs, SLA metrics, and other projects and initiatives (i.e. SwingCert, incentive programs, etc.)

• Report substitute-related data to cross-functional teams, as needed

• Contribute to third-party tech vendor audits that impact the Sub Growth team

  • The level of contribution can range from compiling data points on existing usage and performance, to researching other ways to fully utilize existing platforms

  • These audits will be done in collaboration with cross-functional teams and managers

• Take ownership of processes that utilize Norby commands and execute on those steps, with an eye for process iteration and improvement

• Assist with designing MVP programs, which includes but is not limited to defining KPI parameters, analyzing data to aid with experiment design, and creating reports that will track performance upon launch

• Be a point of contact between Product/Engineering teams and the Product Growth Operations Sub team to escalate bugs and issues within the product

• Other duties as assigned

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree required

• At least 2+ years of relevant work experience required

• Excellent communication and interpersonal skills

• Detail-oriented and able to keep tasks organized

• Experience with data analysis and visualization

• Understanding of automation tools such as Zapier and willingness to learn new technology and automation tools

• Skilled in process creation, analysis, and iteration

• Outstanding time management and prioritization skills, particularly in a dynamic, rapidly changing work environment

• Comfortable with multitasking and able to accomplish numerous tasks in an effective and timely manner

• Ability to grasp concepts and follow directions independently

• Good judgment and the ability to handle sensitive and confidential information with discretion

• Curiosity and desire to learn, ask questions, and grow from mistakes

• Commitment to diversity and inclusion in working with diverse teams

• Ability to travel 1-4 times a year, as needed

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

• Medical/dental/vision benefits
• Flexible Time Off (FTO)
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Co-working membership reimbursement
• Mission-driven work
• Fun, collaborative, balanced culture

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.