Product Manager III - Customer Authentication

About Kueski

At Kueski we're dedicated to improving the financial lives of people in Mexico. Since 2012 we've been the leading buy now pay later (BNPL) and online consumer credit platform in Latin America known for our innovative financial services. Our flagship product Kueski Pay provides seamless payment solutions for both online and in-store transactions establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably we were the first to introduce BNPL on Amazon Mexico.

We're a tech company with a culture geared toward innovation collaboration and impact fostering a strong diverse and inclusive company culture. In 2023 Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally we ranked as one of the Best Companies for Female Talent by EFY.

Purpose

As a Product Manager focused on the customer authentication experience you will work closely and primarily with engineering and design teams following up product building through agile development as well as collaborating in defining the strategy to achieve short mid and long-term goals. This role will mainly be defining and following complex technical solutions together with engineering managers.

Key Responsibilities

• This role is responsible for being the gateway to the entire Kueski Ecosystem including the following activities:

• Design and implement user registration and authentication experiences that reduce friction while preventing fraud

• Collaborate with Legal Compliance and Security teams to ensure our authentication products meet legal regulatory and security requirements

• Oversee user behavior to prevent fraud and account takeovers

• Deliver exceptional user creation experiences (for both consumers and merchants) and authentication across products including Sign Up Login and 2FA

• Develop product roadmaps and align initiatives and epics to transform them into actionable plans considering dependencies

• Understand and articulate the business value and intent behind new products or product releases

• Advocate for customer needs by clearly communicating how Kueski can deliver value developing and implementing product strategy and providing clarity in problem articulation

• Establish and drive a consistent shipping cadence

• Ensure the backlog for upcoming sprints is up to date

• Maintain high product quality with minimal bugs and issues contributing to QA for product features

• Facilitate effective scoping sessions with the team clearly documenting decisions made

• Ensure teams are focused on scoping small manageable tasks

• Articulate the impact of the team’s latest feature releases helping teams uncover and respond to actual customer and business impacts

• Define key product and use case metrics in collaboration with stakeholders and guidance from senior management

• Continuously monitor and communicate product/use case performance to ensure the right metrics are being met

• Validate product hypotheses through market experiments such as surveys concept testing analytics tools and A/B testing

• Contribute to a healthy collaborative and inclusive product culture in line with company values

• Mentor other product team members to support their success

Position Requirements

• Worked in a startup environment

• Experience defining end-to-end products

• 5+ Product Management experience defining end-to-end products

• Ability to work in a fast-paced and agile development environment.

• Experience with web/ mobile development technologies.

• Technical knowledge to define complex solutions and translate them into awesome products.

• Ideally the candidate would have experience with payment providers

• English: Advanced

At Kueski we embrace diversity in all forms systematically promote equity and ensure everyone feels included with a sense of belonging. We are committed to the full inclusion of all qualified candidates. As part of this commitment we will make efforts to ensure reasonable accommodations are made during the hiring process. If reasonable accommodation is needed please let the Talent Acquisition team know.