Product Manager, Payments Platform

About the Role

As a Product Manager on the Commerce Platforms team, you will be working on a mission-critical area focusing on making sure that our operations teams can be as effective and efficient as possible by building a unified operational tools platform that is used by many globally, across functions, to support money flows, in and out, at Uber. Our customers and users depend on fast and reliable money movement and our teams play a critical role in making that happen.

What the Candidate Will Do

• You will help users recover from the unexpected and empower internal teams by building products that ensure fast and effective resolution of payment issues
• Craft and own Resolution Center / Unified Tools product strategy and roadmap for payments teams, Uber's lines of businesses, and support teams
• Build strong connections with your internal customers to understand their needs to inform the roadmap. Capture these opportunities in user stories, business flow diagrams, and product requirements. Work cross-functionally to jointly develop innovative approaches for end-to-end resolution.
• Drive execution working closely with operations, data science, analytics, engineering, to ensure a robust operational tools framework.

Basic Qualifications

• Must have 3+ years of experience as a product manager at a tech company driving delivery of support platform-oriented products.
• Must have an undergraduate degree in computer science or similar.
• Experience driving improvements in customer support metrics through tooling.
• Deep domain knowledge of payments, particularly on the technology and platforms aspects.

Preferred Qualifications

• Familiarity with multi-sided marketplace businesses
• Solid business sense - you can see how impacting one lever in a complex system affects many others.
• Demonstrated passion for operations platforms and customer-centricity.
• Technical proficiency: understanding of data modeling, data infrastructure, workflows between internal systems.
• Experience working with enterprise products, internal operations, and vendors.
• Organized and structured approach to managing project ambiguity, complexity, and interdependencies across systems/teams.

For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.