Product Manager - Security Operations Center (SOC)

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We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. Cloudflare’s mission is to help build a better internet. We cannot do this without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

About the department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the role

Securing our customers' applications is core to what we do. As part of this, our solutions protect and accelerate both applications and users worldwide. As a Product Manager for our Security Operations Center (SOC), you will be working with a wide range of cross functional teams supporting our largest customers to ensure we have both the tooling and the processes to detect and react to attacks. You will ultimately be defining the strategy and mission of our SOC offering.

What you'll do

In this role you will shape one of the security products offered by Cloudflare, working closely with the development team, support teams and other functions across Cloudflare, to listen to customer problems and deliver solutions that satisfy customers needs. You will solve problems that have wide impact and significance, shaping the future of security on the Internet.

We operate with very small teams of highly motivated and experienced engineers and product professionals. This candidate will need to be able to understand the technology behind our products to help guide engineering decisions and prioritizations. A suitable candidate will have an exceptional understanding of engineering, customer management, or product, and a deep desire to learn.

Examples of desirable skills, knowledge and experience:

• 3+ years of experience in product management or solutions engineering
• 2+ years of software engineering or software deployment experience
• Experience working with customers to deploy and capture feedback on new technologies
• The ability to work in a fast-moving and ever-changing environment
• Experience working alongside engineering and design teams
• Exceptional people skills and empathy
• Excellent command of the English language
• A high degree of attention to detail
• A deep understanding of technical subjects and the internet
• A kind and generous attitude towards customers and co-workers alike
• A desire to receive feedback and grow
• A university degree in software engineering, software development, computer science, or related technical field

Responsibilities

• This is a self-directed role where you will be expected to own a product vision, direction, and day-to-day growth including:
• Help contribute to crafting Cloudflare’s vision for the future of the Internet
• Define the product, learn from customer usage, iterate and improve
• Contribute to the core security products vision and strategy
• Work with customer-facing teams during and after sales cycles
• Communicate with peers, leadership, and customers
• Organize and triage features and issues
• Manage a product roadmap and its translation to revenue
• Make decisions and own outcomes
• Work alongside an engineering team to execute on the product vision

Available Locations: Lisbon or London - Hybrid