Product Operations Manager

Formstack improves people’s lives with practical solutions to their everyday work. We are looking for the next Stacker to help us accomplish this mission. 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Who You Are

We’re looking for someone who loves to empower those around them. We’re passionate about valuing our collective genius, embracing change, and prioritizing growth. This role will live and breathe those core values. Coming in with some Product Management experience is a huge plus because you’ve experienced the challenges you’ll be helping solve. This person will love to get lost in the tools, processes, and frameworks we use and have an endless desire to improve how we use them. They're open to change and look for ways to adapt our teams to best solve the challenges they face.

What You Will Do

As a Product Operations Manager, you will work closely with our team to make them more effective through processes, playbooks, and the product tools we use. You will work closely with the product marketing and customer-facing teams to help launch features as effectively as possible. You will proactively identify and fill knowledge gaps with a portion of the work you will define from scratch. As a servant leader, you’ll seek opportunities to drive alignment, communication, processes, and scale across the company.

How You Will Succeed

• Own and optimize product processes, including documentation, training, and enablement, to enhance team efficiency and effectiveness.
• Provide training and enablement for the product team on tools, frameworks, and best practices.
• Manage product tech stack and enablement to ensure effective utilization by our team.
• Bring consistency to our Product Documentation process: Assistance in feature, release, and internal enablement documentation.
• Lead the feedback and roadmap processes, ensuring the conversion of feedback into actionable insights and maintaining strategic alignment with company objectives while accommodating shifting priorities.
• Coordinate product launches and sunsets, collaborating with cross-functional teams to monitor progress, identify risks, and manage dependencies to ensure smooth execution. This includes the execution of product communications.
• Training & Enablement: Training product team when onboarding and ongoing training for processes and tools across the dept.
• Lead the process and tools required for Product-to-Customer Communication: How do we get a target and communicate to customers regarding sunsets, policy changes, and product updates.
• Assist the Product team with Product copywriting and messaging.
• Improve the availability and quality of data to drive the best product decisions.
• Manage the integration of newly acquired products and companies into our ecosystem.

What We Are Looking For

• 2+ years of Product Operations experience working with cross-functional teams in an agile environment.
• Collect, organize, and analyze product data to ensure that the entire organization uses it to the best of its ability.
• Manage the product tech stack while assisting team members in using each tool.
• Success in creating, collaborating with, and carrying out product strategies alongside other departments, such as sales and marketing. 
• Is a strong and proactive decision-maker who effectively balances ambiguity, available data, speed, and iteration. Effectively communicates with and influences cross-functional stakeholders.
• Implement and track experiments related to product ops.
• Support and drive key decisions related to all aspects of product ops.
• Ability to manage the product tech stack, becoming the defacto expert to assist team members in using each tool. 
• Preferred experience working with product tools such as Productboard, Pendo, Jira, Monday, and Zapier.
• Impeccable documentation and organization skills.
• Comfortable working with customer and product data.
• Experience training and enabling others with training sessions, documentation, playbooks, and video.
• Comfortable working in a remote environment.
• Excellent written and verbal communication skills (English required)

• Salary Range: $100,000 - $140,000 USD/year
• Plus a potential annual bonus of up to 10% of the salary.
• This is a target starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate’s experience, qualifications, skills, and projected impact.
• ***This is a remote position***

What Formstack Offers for Full-Time Employees in the US and Canada:

- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.

- Monthly Health & Wellness and Technology stipends

- Half-day Fridays

- Unlimited PTO for all employees.

- 401k & Roth w/ safe harbor match (the US and Canada)

- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job

- Company-paid conferences and extended learning opportunities

- Yearly company and team gatherings

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.