Product Support Analyst

Job Description: As a Transit Editor Agent you will play a vital role in ensuring the accuracy and relevance of transit-related data that influences public transportation systems worldwide. You will collaborate with cross-functional teams to identify, curate, and research transit-related entities, ultimately supporting key decisions on a wide range of topics. In this position, you will also develop a deep understanding of our client's policies and requirements to ensure alignment. Key Responsibilities: • Data Curation:Identify, curate, and maintain transit-related data, including routes, schedules, pricing, and other critical information to enhance the quality and reliability of public transportation systems. • Research and Analysis:Utilize reporting tools and conduct research using various online sources to gather and analyze data related to transit entities and trends. • Cross-Functional Collaboration:Collaborate with different teams within the organization to ensure that transit data meets the requirements and objectives of our clients. • Policy Understanding:Develop a deep understanding of our client's policies and requirements related to transit data, ensuring compliance and accuracy. • Quality Assurance:Implement quality control processes to verify data accuracy and resolve discrepancies promptly. • Communication:Maintain effective communication with team members and clients, ensuring that information is accurately conveyed in English. • Adaptability:Be open to learning new skills, working on various projects, and adapting to changing processes and requirements. Qualifications: • Good understanding of various forms of public transport. • English fluency is a requirement as all tools, communication, documentation, training, and work are conducted in English. • Proficient researcher with the ability to use online sources. • High School Diploma is the minimum educational requirement. • Strong communication skills. • Keen attention to detail. • Self-motivated and able to work independently. • Optional Proficiency in a second language is required as per the project scope. • Ability to maintain a positive demeanor and attention to detail during repetitive tasks. • Adaptability and a willingness to learn new skills, work on diverse projects, and embrace evolving processes. • Customer service background, especially within a communications team, is preferred. • Knowledge of QGIS is preferable. • Experience with MAC OS X is preferred. • SQL basics welcomed. • 1 year of technical support or other problem-solving experience is preferred. Job Type: Full-time Pay: $22.00 per hour Ability to Commute: • Austin, TX 78727 (Required) Work Location: In person