Production Support

Job Description
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Minimum 2-3 years of experience doing application development or production support (L2) or infrastructure engineer
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Hands on experience working in Linux environment, understanding of one or more modern programming languages (preferably Python) and /or Linux shell scripting
• Supporting and improving the Digital Platform Services applications. Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
• Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
• Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
• Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
• Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
• Manage the on-boarding of new businesses, clients and applications to the platform
• Ensure resiliency of the platform through managed DR/SR/HA events.
• Incident management - Production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.

Preferred qualifications, capabilities, and skills

• Familiarity with AWS Cloud Services
• Basic understanding of Web-based, Java, or e-commerce applications
• Management of internet facing multi-tier 24/7 critical web infrastructure
• Basic u nderstanding of scalable web based architecture
• Working knowledge of Load Balancing
• Experience using logging and monitoring tools (such as ElasticSearch, Logstash, Kibana, Splunk, Geneos or Dynatrace) to conduct performance or capacity analysis.
• Working knowledge of basic TCP/IP networking concepts

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.