Program Manager

Rackspace is seeking a highly accomplished Program Manager to join the Public Cloud Business Operations Team, focused on driving execution of critical initiatives as structured programs for the Public Cloud Business Unit. 

This role requires someone who will think both at a strategic and programmatic level and be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.

The Program Manager leads a program(s) from start to finish and orchestrates across a variety of stakeholders for core deliverables. Responsible for collaboration across all program stakeholders, senior management, and the business community implementing the solution. We're looking for an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.

Career Level Summary: 

General instruction on routine tasks, detailed instruction on new assignments. May provide work direction to individual contributors. 

Key Responsibilities:

 Planning and execution of dedicated program(s) including the program plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs.

 Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes 

 Defines and tracks the success criteria and performance metrics] and Key Performance Indicators for the program.  

 Works with cross-functional (e.g., GTM, product, delivery) stakeholders to design compliant complex programs from initiation to delivery, with minimal coaching.

 Produces collateral (e.g., proposals, strategy walking deck, executive reports) to communicate program status and tracking. 

 Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the defined program plan.

 Drives clarity in complex program issues and strives for simplification 

.  

Knowledge:

• Expert level knowledge of coordinating and monitoring projects/programs from initiation through delivery.
• Expert level knowledge of all areas of business operations and organizational interactions.
• Excellent time management, communications, decision making, presentation, human relations, and organizational skills. Trained in project methodologies or comparable industry experience.
• Experienced in development of project/program planning elements, to include scheduling, resourcing, communication, and implementation of plans.
• Financial skills to develop, track and report on the program budget.
• Ability to develop, maintain, and report on schedules in MS Project or other similar tools.
• Expert understanding of risk analysis, project reporting, and tracking.
• Experience with industry-recognized project management methodologies and tools.
• Ability to manage matrixed program teams in diverse environments.
• Proficient with Visio and MS Office tools, including Word, Excel, and PowerPoint.
• Excellent attention to detail and complex problem solving.
• Ability to work autonomously with limited coaching.
• Creative thinking and the ability to ‘think outside the box’ are ESSENTIAL.
• Ability to communicate complex info and ideas in a simplified manner.
• Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
• Ability to successfully work and promote inclusiveness in small groups. 
• Expert level proficiency in MS Excel and Powerpoint 
• Excellent organization and communication skills 
• 
  

Education 

• High school diploma or equivalent required 
• Bachelor’s Degree in Computer Science degree or equivalent experience required 

Experience 

• A minimum of 10 years of total program management experience required 

Certifications 

• Six Sigma – Black Belt preferred
• ITIL Certification preferred 
• Project Management (PMP) Certification preferred 
•  

Physical Demands 

• General office environment