Program Manager

Program Manager

Location: Remote, USA

Travel Percentage: 25% - 40%

Employment Type: Full-Time; Salaried

Reports To: EVP - Professional Services & Customer Success

Compensation: Competitive as per US Market standards: including base salary, bonus, medical, etc

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

Reporting to the EVP - Professional Services & Customer Success, the Program Manager will be responsible for managing critical components of the overall roadmap of cross-functional projects, ensuring project teams have the resources required to successfully execute. We are looking for a detail-oriented Program/Project Management professional with deep experience who can lead multiple, diverse project teams.The Program Manager is highly energetic, passionate and purpose driven, bringing a customer centric mindset and is a creative problem solver. Works in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal Program Manager’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution.

How You Will Make an Impact:

Program Management

• Support organizational and project staffing based on customer needs (communicating, managing, executing)
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.
• Other duties as assigned.

Project Management

• Overall responsibility for management and adherence to delivery best practice methodology.
• Ensuring your delivery teams provide successful delivery of the ongoing project requirements
• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.
• Provide project managers guidance on how to resolve risks and issues documented in the project RAID.
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.
• Other duties as assigned.

Required Qualifications

• BSc/BA diploma in management or a relevant field; MSc/MA is preferred
• A minimum of 5 years experience as program/project manager
• Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
• Prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM, PM, MM, WM and/or EWM) with multiple SAP Project Managers 
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
• A business acumen with a strategic ability
• Excellent organizational and leadership skills
• An analytical mindset with great problem-solving abilities
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Executive presence
• Prior work experience as an associate partner/partner from one of the Big 5 consulting firms is preferred.
• Prior experience in JIRA Projects, reporting and dashboarding is preferred.

• A positive, open, and highly-innovative environment and team.
• Competitive Compensation Package
• Full benefits (health, 401(k) with company match, etc.)
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects