Program Manager, Inside Schools

The Center for New York City Affairs is seeking a Program Manager to coordinate our migrant families initiative. This role will oversee the development of resource guides and delivery of in-person and virtual workshops and personalized assistance to inform families about the NYC public school system, enrollment procedures, available support services, 3K/PK/middle/high school admissions, locating childcare options, and rights of English learners. Serving the largest school district in the country, our education team is committed to helping improve the quality of New York City schools for all families, especially communities in poverty and of color. For two decades our InsideSchools website has been a trusted resource for caregivers and students seeking information about NYC’s 1,800 public schools. Each year more than 1 million users visit our site and in the coming year we will redesign our website and develop new content to support families throughout their K-12 educational experience. In addition, the education team offers policy analysis, reports, and public commentary to inform system change and school improvement. This is a grant-funded position. It would begin immediately and go through June, 2027 with an opportunity for an extension contingent upon funding and performance. The New School is an equal opportunity employer. We strongly encourage applications from individuals who are committed to our mission and who seek to work collaboratively with all members of our community. Since the summer of 2023, InsideSchools has supported newly arrived migrant families living in shelters to navigate the NYC public school system. We have facilitated workshops and provided one-on-one counseling at shelters and in partnership with community-based organizations. We are developing new resources and curricula for vulnerable families and for volunteers and other direct service organizations. The Program Manager will report to the Director of Education Policy and InsideSchools and will be responsible for the following: RESPONSIBILITIES • Lead the planning, coordination, and implementation of InsideSchools’ efforts to support newly arrived migrant families and other vulnerable communities in navigating the NYC public school system, in alignment with the team’s strategic goals. • Recruit, train, and support a team of Insiders, volunteers who provide one-on-one support for families. • Collaborate with internal and external stakeholders who serve immigrant families, including scheduling workshops and trainings. • Lead content creation in multiple languages ensuring engagement among diverse audiences, incorporating parent-friendly language, graphics, images, and videos. This may include working with partners and consultants on production and translation. • Collect and analyze data on families served, their needs, and program impact for reports, including surveys, analytics, interviews and focus groups, etc. • Answer questions from public school families, including working with the team to monitor comments and inquiries. • Draft written content on educational topics for InsideSchools website and reports. • Attend education team meetings. MINIMUM QUALIFICATIONS • 5+ years experience in nonprofit or educational settings. • Knowledge of K-12 education and NYC public school system. • Experience working with immigrant or marginalized communities. • Fluent in Spanish and English. • Evidence of designing and/or facilitating content for families • Excellent communication and interpersonal skills, particularly in cross-cultural contexts. • Ability to coordinate and manage multiple tasks efficiently. • Organized and proactive team-player. PREFERRED QUALIFICATIONS • Bachelor’s degree or Master’s degree in public policy, education, social science, or related field. WORK MODE • Hybrid/Split - Employees hired for this position have regularly scheduled, consistent percentage of time on campus (ex. 1-4x/week) and also work some of the time remotely. SALARY RANGE • $64,350 - $75,000 We look forward to receiving your application! Job Type: Full-time Pay: $64,350.00 - $75,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Vision insurance Schedule: • 8 hour shift Ability to Commute: • New York, NY 10003 (Required) Work Location: Hybrid remote in New York, NY 10003