Program Manager - (Real Estate, Design & Construction)

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Reporting to the APAC GRE D&C Leader the D&C Program Manager will be responsible for delivering strategic real estate workplace standards and solutions in collaboration with GRE colleagues and supply partners that differentiate user experience and showcase IBM technology brand and culture. Provide leadership direction and decision making to deliver as per Business requirements. Bring innovation to the workplace continuing to evaluate alternative methods that drive efficiency and improve processes work methodologies budgets schedule quality risk and customer experiences.

Who you are:
Lead D & C projects across your designated region for all size and scale projects. Key contact point for all internal stakeholders and external service providers. Ensure LEED and WELL compliance in all design projects.

Maintain current regional costs for the design standards and guidelines to be used for initial budgeting and validation of service provider estimates

Integrate all pillars within the geography into end to end project delivery including contracts workplace transactions and facility management.

Drive IBM Workplace standards: High level or organizational ability with proven communication skills. Manage and promote IBM workplace innovation and technology within IBM locations. Maintain awareness of latest D & C innovations and improvements. Accountable for all project specific change management pertaining to design and scope modifications to the workplace standards and contract.

Budget Management: Approval body for all business case inputs (design schedule budget risk landlord scope and initial client requirements and associated cost). Drive maximum cost benefits with external providers. Ensure on time on budget projects. Facilitate and coordinate with service providers finance procurement the issuance of purchase orders invoicing change orders and reconciliation and validation against contract scope.
Stakeholder Management: Responsible for local end user stakeholder management and communication from ideation phase through project completion. Voice of the client facilitating feedback through design construction and business operations post construction. Drive year over year improvement of client experience.
Risk Management: Manage risk audit and compliance for project delivery. Facilitate service provider adherence to all processes policies and financial controls. Drive accuracy of reporting and data input for cost quality schedule forecasts.

Lead a team of core engineering and architectural expertise to provide guidance and support to our geography teams and work collaboratively with geo focals to implement global standards to promote the IBM brand while also enabling local cultural influences. Define standards provide guidance and support to geos in the following areas: Workplace Design Standards including IOT and AV Workplace Experience Space Planning tools; Strategic Project Support and Design Validation; Budget Standards and Estimation Validation as necessary; Business Case Support; Design Consultancy and Validation; Collaborate with Procurement GRE teams on Contracting and Supplier requirements ; Contractor Performance Metrics and Innovation.

• Dedication to client and success
• Business/Industry knowledge
• Communicate clearly and effectively
• Champion Change
• Manage projects
• Effective Teamwork and collaboration
• Influence through superior people skills.
• Drive for results.
• Build business partnerships
• Deliver products and solutions
• Build cross-functional partnerships

Required Technical and Professional Expertise

• Typically requires a BS/MS degree with relevant Project functional expertise with a strong preference for advanced degree and/or ongoing coursework.
• Extensive industry experience spanning more than 12 years will be considered to be equivalent.
• Diversity in the application of the functional knowledge is also required (i.e. multiple markets real estate/facility types/environments complexity scale and span of control).
• Any industry certification CoreNet-MCR or other familar CRE industry affiliations.
• Willing to operate outside historic comfort zone
• Ability to challenge the status quo unencumbered by legacy structure roles and process to think “”outside the box”.
• Ability to build strong working relationships and drive “”buy-in”.
• Superior subject matter expertise – Delivery and Partner Strategy – within the functional discipline
• Proven success in the execution of diverse efforts within the discipline in both domestic and international markets
• Awareness of international market-based discipline practices regulatory constraints and cultural affairs
• An integral part of industry networks allowing for the import of best practices
• A passion for excellence and a dynamic ability to convey the passion
• extensive experience in process mapping optimization lean six sigma etc. and the development/deployment of associated tools.
• proven success in the translation of process to execution
• working level knowledge of relevant technology applications within the functional discipline

Key success factors include: functional subject matter expertise (practical knowledge & credibility) champion improvements ability to bridge geography and culture to influence others analytical capacity (data capture & benchmarking) drive for urgency and simplicity translate strategy to tactical delivery model balance enterprise and market demands.Change Management- paints a clear and compelling picture of the future state of change in order to drive team and stakeholder behavior.

• Client Management- develops knowledge of client’s business environment to understand business drivers.
• Consultative Behavior- creates relevant recommendations by considering business direction requirements and challenges.
• Data Driven- develops logical and defensible line of reasoning or argument based on results of analyses.
• Innovation- makes the business case for incorporating new products solutions or services to better meet client/Cisco needs.
• Knowledge Management- identifies and disseminates knowledge and best practices from outside sources that can give IBM a competitive advantage.
• Ability to successfully deal with ambiguity.
• Ability to work cross-functionally and globally.

Preferred Technical and Professional Expertise

• Core competencies include: research planning & prioritization; negotiation & decision-making skills; translation of strategy to tactical delivery model conflict management and organizational development.
• Accountable within their functional discipline for global process optimization and consistency the selection and application of tools alignment of internal resources with external partners the advancement of performance metrics to established best-in-class benchmarks and measurable advances within their discipline.
• Thorough understanding and experience with Workplace Programs.
• Critical/Analytical thinkingProgram/Change ManagementConsultative BehaviorLeadership/Teamwork skills.
• Develops solutions to complex problems which require a high degree of ingenuity and innovation.