Programmatic Partnerships Manager

This role is responsible for managing day to day operations of GumGum’s exchange - in addition to ensuring programmatic partners experience white glove customer service along with technical support to help speed up resolution timelines and limit bottlenecks. This position helps execute GumGum’s strategic goals (i.e launching new products) while striving to meet programmatic revenue goals through relationship building, problem-solving and issue resolution management, and partner profitability and retention. This position also helps to educate internal teams across the programmatic landscape and must stay up to date on industry trends and initiatives.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

What You'll Achieve

• Lead day to day operations for programmatic partners
  • Including relationship building & management, problem-solving, issue resolution, and process improvements
• Ensure partner expectations are being met
  • Data and responses are being provided in a timely manner, data is accurate, lines of communication are open
• Oversee programmatic partnerships -
  • Including the growth of new & existing partnership opportunities; partner lists include DSPs, SSPs, ad quality and fraud prevention vendors, in addition to strategic partnerships (i.e identity vendors); responsible for success, profitability, and retention; actively seek new opportunities to foster account development and strategy recommendations for partners
• Programmatic product support
  • Attend weekly scrums, partner with each engineering division (Ad Server, Data, Advertising Apps, BI) to prioritize day to day product development along with company-wide projects
• Assist with overseeing the programmatic technology stack
  • Lead project management efforts from determining technical requirements to testing & troubleshooting all the way down to the launching of integrations and GumGum products (new unit types, reporting, internal management tools)
• Implement core technology updates
  • Maintain industry knowledge to understand and implement integration updates based on partner requirements along with industry standards and trends; collaborate with technology teams to maintain GumGum’s ad server and release architectural changes
• Maintain Marketplace Quality
  • Create a safe, transparent, and fair marketplace that maximizes participation across both supply and demand
• Support growth team’s programmatic efforts
  • Resource for programmatic solutions team; including delivery troubleshooting and campaign/deal setups
• Partner with publisher development team on industry initiatives & demand eligibility (i.e. ads.txt, sellers.json, supply chain, GPID, etc)
• Contributor to new lines of business for GumGum
  • Provide industry knowledge throughout planning processes, support day to day operational efforts, acting ‘catch-all’ for early stage implementations

Skills You'll Bring

• Degree in Marketing, Advertising or equivalent work experience is required
• Minimum 3-5 years experience working for an agency trading desk, SSP, Exchange, OR DSP is preferred
• Minimum 3-5 years experience operating programmatic interfaces or working in the programmatic ecospace is preferred
• Expert level understanding of Real Time Bidding, OpenRTB, and other programmatic industry processes
• Extensive experience with online advertising
• Exceptional organizational, relationship-building, and communication (written and verbal) skills
• Intermediate Microsoft Office and G-suite skills (Word/ Excel/ Powerpoint) 
• Familiarity with online advertising terms, concepts and business models
• Proactive and highly organized, with the ability to manage and prioritize multiple projects in a timely manner
• A professional network across the programmatic industry
• Strong communications skills and a "customer service attitude"
• Detail-oriented with expertise establishing/maintaining organized processes and systems
• Looks forward to speaking in and with large groups about the programmatic space and the Adtech industry, both internally and with clients
• An analytical mindset and logical approach to problem-solving based on drawing insights from data
• Comfortable wearing multiple hats at once and thrives in the gray area

Perks & Benefits

• Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family 
• Flexible Spending Accounts (FSA)
• Short-Term and Long-Term Disability 
• Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks 
• Transitional Return-to-Work Schedule from Parental Leave
• Modern Family Support and Resources
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Stock Incentive Program (role dependent)
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• Work From Home Stipend 
• Wellness Reimbursement 
• Flexible Time Off (Unlimited PTO)
• Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
• WeWork monthly pass
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards
• Business Travel Accident