Project Manager, Client Upgrades

Job Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Join us as we help people all over the world thrive at work. Here is where we need you most:

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday Friday from home.

SUMMARY

Project Manager, Client Upgrades, plays the key role of project manager and advisor in upgrading existing clients to our Culture Cloud technology. The PM provides oversight over all aspects of the project, ensuring compliance with business requirements and coordinating on-time delivery of solution components. This includes comprehensive management of scope and budget, resources, project team roles and responsibilities, stakeholders within assigned companies, deliverable dependencies and timeline.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relationship -- looking for strong individuals to work with our largest accounts

• Understand Client specific objectives, requirements, and budgets
• Facilitate decision making processes
• Share and leverage research and industry trends
• Confidently advise Clients (best practices, program impact, project management, etc.)
• Connect with key executives and stakeholders within assigned companies
• Establish relationships based on respect and trust
• Successfully introduce and facilitate transition to on-going account management teams
• Proactively communicate

Project Management

• Develop and oversee project scope, goals, deliverables, and timeline
• Define project tasks and resources requirements, assemble project team, schedule appropriate activities
• Coordinate with the client and internal team members to ensure timely delivery of projects, make necessary adjustments when appropriate (encourage timely completion of projects, extend when appropriate, schedule concurrent tasks, etc.)
• Conduct regularly scheduled calls with the client to define program expectations and review project progress
• Clearly communicate and manage critical path, concurrent events, and interruptions with impact
• Plan for and mitigate risk, anticipate potential questions and roadblocks
• Provide applicable documentation outlining the project scope, budget, solution specifications, project status, etc.

Job Requirements

EDUCATION and/or EXPERIENCE:

Project Management Certification and/or a bachelor's degree with project management and group facilitation work related experience (3+ years). Computer familiarity with a working knowledge of Microsoft Office products preferred.

SKILLS and QUALIFICATIONS:

We're looking for dynamic individuals with demonstrated success in the following areas:

• Effective communication articulate sharing of ideas
• Project Management experience
• Creative problem solving strategic thinking
• Demonstrated presentation group facilitation skills
• Collaborative spirit
• Proven experience in people management
• Build strong relationships
• Ability to perform effective conflict resolution
• Results driven
• Commitment to flawless execution and personal accountability
• Self-motivated, team-oriented
• Ability to work under pressure
• Ability to effectively manage time
• Adaptability
• Demonstrates initiative, urgency, and persistence in achieving goals