Introduction
- In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
- A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
- You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
- Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As a Project Manager you will be required to provide functional/technical expertise.
- Partner and collaborate with cross-company stakeholders and teams such as Client HRIT / HRIS Workday extended stakeholders and Delivery Excellence to develop delivery plans that balance scope time and quality as well as validates launches supports and monitors new features
- Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies tracks and resolves issues to ensure meeting commitments and project success
- Lead the end-to-end setup process for the HCM modules in Workday which includes data extraction from HRIS systems build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work
- Track and communicate project status risks issues decisions and actions to internal and external stakeholders
- Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
Your primary responsibilities include:
- Understand client needs and challenges offering valuable and viable solutions to meet their requirements
- Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch. Also maintains detailed documentation of key tasks milestones and client interactions for comprehensive project monitoring and review.
- Works with Client / other vendor teams and Support to transition the account from the implementation phase to the launch training and adoption phase ensuring a smooth handover.
- Use of AI based project management tools / platforms for delivery
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- 10 plus years of technical/functional external customer-facing experience with technical SaaS products including at least 4 years working with clients globally. Ideally this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support.
- Excellent communication and interpersonal skills with the ability to effectively engage with stakeholders at all levels of an organization
- Strong problem-solving skills with the ability to troubleshoot technical issues and drive resolution
- Availability and flexibility to work during US hours
- Good understanding of Generative AI based project / process management
Preferred technical and professional experience
- 10+ years of Technical/Functional experience in Workday with a relevant of 4+ years of experience to fulfil technical tasks and utilize configuration tools
- 2+ years of experience with query language in rational & non-rational databases.
- Comfortable with difficult conversations (internally and externally) while able to manage customer expectations.