Project/Program Manager II (Community Language Service Provider Manager)

Summary PHSKC is engaged in creating and supporting the systems, tools, and staff capacity so Public Health can authentically, effectively, and sustainably serve our region’s diverse communities in ways that are community-centered and culturally responsive. The Language Access Program at Public Health partners with other local health jurisdictions in Washington State as part of Foundational Public Health Services. PHSKC has an innovative Language Access Program with community-based language service providers who provide high quality translation and interpretation services. The shared service model provides language access services to King County and seven local health jurisdictions. The Language Access Program in the Office of Equity and Community Partnerships (OECP) in the Director’s Office, Public Health-Seattle & King County (PHSKC), is seeking a Language Access Community Language Service Provider Manager (Project/Program Manager II). Candidates will be drawn to the opportunity to work with a diverse group of community language service providers and collaborators. They will also partner with multiple local health jurisdictions, significantly expanding collaboration, and learning opportunities. This role is especially appealing to individuals committed to dismantling structural barriers and advancing health equity through language access and justice. The Language Access Community Language Service Provider Manager position will: • manage a pool of language service providers • provide training to staff and providers • co-design and develop implementation plan for working with providers and multi-lingual staff • process requests for services • work as part of a team across divisions and with other local health jurisdictions Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx Work Schedule Monday through Friday, 8am to 5pm, though some evening or weekend work may be required. Work Location Hybrid work. Telecommuting and Chinook Building - 401 5th Ave, Seattle, 98104Employees mustresidein Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. (Some of the work associated with this position will be performed through teleworking, and will report to office location and to meetings as needed. Travel to other work locations may be necessary. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team.) Job Duties • Recruit, on-board, and provide support to culturally and linguistically diverse community language service providers (CLSP) • Co-develop with team onboarding tools and trainings for CLSPs, providing onboarding support, and providing conflict resolution. • Provide professional development tools for CLSP through monthly meetings • Create and distribute a monthly e-newsletter for CLSP that includes program information, updates, tools, and resources • Manage CLSP pool (which includes references, individual skill building, etc.) • Co-facilitate trainings and conversations on the Language Access Program to provide awareness/guidance about the services it has to offer. • Co-create and manage RFA, Contract and Work Order language co-development with CPRES • Monitor Contracts to ensure contractors meet terms of the work order/contract • Develop and implement policies, best practices and systems improvements when working with Community Language Service Providers for Public Health and other department staff that will utilize the pool. • Design, make recommendations, and provide guidance for how Public Health staff should work with multi-lingual staff when asked to provide language access services • Use personal lived experience, health literacy skills, and an equity framework to review materials for translation for reading level, clarity, and cultural appropriateness. • Provide project consultation to other departments/ divisions/programs prior to submitting their requests • Work collaboratively with other team members to troubleshoot, share challenges and successes for a unified approach to the work. • Serves as Language Access ambassador to King County staff regarding their language access needs. • Maintain and track assigned projects using an independent tracking system. Upload and maintain files completed and shared files in SharePoint/Teams. Experience, Qualifications, Knowledge, Skills Ideal Candidate: • Ongoing commitment to learning, understanding, and effective application of anti-racist and equity practices when working with Black, Indigenous, and People of Color communities, as well as LGBTQ, immigrant/refugee and disability communities. • Ability to work across teams, build strong teams and partnerships, and manage conflict in constructive ways • Highly organized. • Proficiency in English grammar, spelling, and proof reading. • Understanding of health literacy best practices. • Clear written communicator, especially over email. • Ability to work under tight deadlines and manage a variety of tasks simultaneously • An independent thinker, who can also work in collaboration with others. • Ability to pay attention to detail and ensure accuracy of work products. • Ability to work well independently and as a member of a highly integrated and diverse team. • Proficient in Microsoft Suite, SharePoint and Adobe PDF • At least two years of project management experience with a language access program • Demonstrated experience creating and implementing training and onboarding processes for a multicultural service providing team Desired Candidate: • Preferred candidates include individuals that have experience in language access work in the community • Have a strong understanding of and ability to work with ethnic and diverse linguistic communities in King County • Bilingual/biliterate/served as a language access service provider Supplemental Information Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Who May Apply Anyone that qualifies Application Process If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: • NeoGov Job Application(The responses on your job application should be thorough and complete and will be used in the screening process) • Supplemental Questions(The responses to the supplemental questions should be thorough and complete and will be used in the screening process) • Resume Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.” Necessary Special Requirements • The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. • The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR ( if applicable). • The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable). • For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. • Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. • When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. • If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement. Union Membership Non-represented Contact For more information about the application process please contact Alexis Owens [email protected]