Promotions Support Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We are building upon our leading US sports brand to grow our Sportsbook and iGaming Operations group! Join our team as a Promotions Support Associate, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business. If you enjoy working within a fast-paced, highly dynamic environment, we think you'll love it here.
What you'll do as a Promotions Support Associate

• Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes
• Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected.
• Support and collaborate with other parts of the business such as operations, trading, customer experience, and marketing to help proactively diagnose and solve questions from our customers.
• Run processes to support quality assurance, problem escalation, and competitor tracking.
• Become an expert with using our internal marketing and bonus tools - always looking to optimize processes and tools to enable flawless execution across multiple apps and states.
• Work on internal tools and reporting needs for the team.
• The ability to become licensed through applicable regulatory agencies.

What you'll bring

• At least 1 year of online gaming or relevant online B2C experience.
• You have a customer-focused view.
• Data-driven and strong attention to detail. Ability to adapt to changing priorities and deliver results in a fast-paced environment.
• Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.
• Flexibility to work on shifts including nights and weekends - due to the nature of the sporting calendar, this position will regularly include evening, and weekend shifts, which includes five days of work with two days off.
• A deep understanding of the Sportsbook/iGaming industry would be considered an advantage.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.