Property Claims Director

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs insurance technology providers and adjusters alike.

We have ambitious (but attainable!) goals and need leaders who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting we can’t wait to meet you.

About the role

As an Agriculture/Property Claims Director at Reserv you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team clients and customers ensuring high-quality standards and compliance with regulatory internal and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims ideally with experience managing multi-line portfolios across agriculture and property.

Who you are

• Highly motivated and growth-oriented

• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims including coverage and litigation. Experienced in reviewing and analyzing contracts

• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

• Passionate claims professional who cares about their team the customer and their experience

• Empathetic leader. You exercise empathy and patience towards everyone you interact with

• Sense of urgency - at all times. That does not mean working at all hours

• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

• Anti-status quo. You don’t just wish things were done differently you action on it

• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

• And did we mention a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Lead and manage a team/teams of claims professionals handling agriculture and property claims across diverse accounts.

• Consistently deliver on objectives overcoming challenges to exceed operational and performance targets.

• Implement and maintain best practices for claims handling including intake investigation evaluation settlement and recovery tailored to both agriculture and property claims.

• Monitor and analyze claims data to identify trends patterns and opportunities for process improvement specific to the agriculture and property sectors.

• Ensure alignment of team performance with client and customer expectations for the claims process.

• Serve as the primary escalation point for complex or disputed claims offering strategic direction and resolution.

• Ensure the accuracy and adequacy of claim reserving practices across all managed claims.

• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal regulatory and industry standards.

• Foster a positive and collaborative work environment promoting teamwork and encouraging professional development within the team.

• Take ownership of performance management; attract hire retain and train high-performing claims professionals with expertise in agriculture and property claims.

• Collaborate with internal teams such as Account Management Compliance and Claim Operations to resolve escalated or high-complexity claims issues.

• Build and maintain strong relationships with external stakeholders including farmers landowners policyholders agents brokers and legal representatives.

• Prepare and present detailed claims reports metrics and analysis to clients offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property.

Requirements

• Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)

• 10+ years in insurance claims management experience in multiple lines of business preference for property general liability and/or motor with bodily injury experience

• 8+ years management experience with preference for experience managing in a remote environment

• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

• Demonstrated commitment to quality accuracy and attention to detail

• Integrity ethics and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package

• Pension plan with employer contributions

• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh healthy happy and energized!

• Industry Qualifications paid by us (after a qualifying period)

• Work from anywhere to facilitate your work-life balance

• Apple laptop large second monitor and other quality-of-life equipment. Technology is something that should make your life easier not harder!

Additionally we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

• Work toward reducing and eliminating all the administrative work from an adjuster role

• Foster a culture of empathy transparency and empowerment in a remote-first environment

At Reserv we value diversity in backgrounds perspectives and life experiences and believe that diversity in viewpoints and critical thinking drives innovation first-principles thinking and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role we would love to hear from you!