Proposal Specialist

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

TTEC Digital is seeking a Proposal Specialist who is familiar with basic principles and best practices for proposal management on developing and executing winning proposals that help our clients achieve their goals.

Working with our Sales Team and Proposal Managers the Proposal Specialist supports the creation and development of proposals in response to commercial and public sector RFx/tenders. Responsibilities include reviewing requests for proposals (RFxs); capturing win themes; developing the proposal plan and templates; collaborating with technology partners on content creation; and reviewing proposals for grammar punctuation and consistency in style and formatting.

The Proposal Specialist will use pre-existing materials as well as manage and moderate new content in Responsive. This role is expected to work with SMEs within TTEC Digital to ensure the content is “on brand” and the entire proposal is client-centric responsive and compliant with RFx requirements. The Proposal Specialist must understand client/prospect’s challenges and goals (as outlined in the RFx and the seller’s opportunity plan) and ensure the team addresses those items in the response. TTEC Digital is seeking a Proposal Specialist who is familiar with basic principles and best practices for proposal management on developing and executing winning proposals that help our clients achieve their goals.

Working with our Sales Team and Proposal Managers the Proposal Specialist supports the creation and development of proposals in response to commercial and public sector RFx/tenders. Responsibilities include reviewing requests for proposals (RFxs); capturing win themes; developing the proposal plan and templates; collaborating with technology partners on content creation; and reviewing proposals for grammar punctuation and consistency in style and formatting.

The Proposal Specialist will use pre-existing materials as well as manage and moderate new content in Responsive. This role is expected to work with SMEs within TTEC Digital to ensure the content is “on brand” and the entire proposal is client-centric responsive and compliant with RFx requirements. The Proposal Specialist must understand client/prospect’s challenges and goals (as outlined in the RFx and the seller’s opportunity plan) and ensure the team addresses those items in the response.

What you will be doing:

• Responsible for managing multiple proposals simultaneously ensuring that each submission is clear accurate and strategically positioned to win.

• Draft review and edit proposal responses executive summaries and supporting materials ensuring content is client-focused persuasive and aligned with brand standards.

• Conduct thorough reviews for accuracy compliance and clarity with special attention to detail incorporating feedback from internal stakeholders where appropriate.

• Manage existing and moderate new content in the Responsive content library in collaboration with various SMEs and departments (Finance Legal Human Capital).

• Manage proposal timelines tasks deliverables ensuring on time delivery of all submissions while balancing concurrent deadlines.

• Supporting the public sector sales team in capture management by helping to identify new opportunities.

Key Responsibilities:

• Help the Proposal Manager manage the work of an integrated pursuit team to meet all schedules and deadlines including assessing the solicitation resource requirements and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity.

• Maintain close working relationships with all members of the RFx team as well as any key internal stakeholders to generate proposals – including document preparation team coordination writing editing proofreading compliance overall quality control and deadline adherence.

• Help define win strategies themes discriminators key messages and other pertinent proposal content.

• Manages and communicates the proposal development and production schedules keeping the team and management informed of risks and developing risk mitigation plans as they occur.

• Monitoring and triaging public sector subscription services and forwarding relevant opportunities to the appropriate seller for capture management (review analysis and initial go/no go decision).

• Support continuous improvement of proposal processes tools and templates to enhance team efficiency and quality of responses.

• Assist in tracking proposal success rates feedback and post-submission insights to refine future responses.

• Train internal team members on the proposal management process and tools as required.

• If required prepare physical presentation materials and arrange shipping of deliverables to clients (e.g. hard copies flash drives).

• Understand and stay up to date with TTEC’s offerings.

What skills and experience you bring:

• 4+ years of experience in proposal development.

• Strong background developing win strategies proposal plans and other key deliverables for a successful proposal.

• APMP certification is a plus or experience with APMP Shipley and/or similar methodologies.

• Familiarity with proposal software (e.g. Responsive or equivalent) for content management and workflow automation.

• Proficiency in MS Office Suite; experience with Microsoft Dynamics CRM preferred.

• Experience working on remote teams.

• Proven strong writing editing and proofing skills.

• Experience with contact center technology professional services or cloud hyperscalers/platform leaders is preferred.

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About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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