Provisioning Specialist

About the Role
As a Provisioning Specialist at NinjaOne, you will be essential in enhancing our customer onboarding experience and ensuring clients fully leverage our IT management platform. You will manage the provisioning process for various third-party products, requiring diligence in accuracy and adherence to established procedures.
English Resume Required.
Location: We are flexible on remote working from home, but you must be located in Philippines.
What You'll Be Doing

• Account Setup and Configuration: Manage the creation and configuration of user accounts for new clients, ensuring all necessary features and permissions are accurately assigned. Follow the unique provisioning processes for each third-party product to provide customers with appropriate access. Our SLA is within one business day.
• User Management: Monitor and maintain user accounts, including role assignments, permissions, and access rights. Handle requests for account modifications, ensuring accuracy.
• Data Management: Ensure the accuracy and security of customer data throughout the provisioning process. Assist in migrating customer data into the SaaS platform as needed, adhering to best practices for data integrity.
• Process Improvement: Identify and implement improvements to provisioning workflows to enhance efficiency and user experience. As you gain proficiency, assist with subscription management to contribute to smoother operations.
• Troubleshooting and Support: Act as the primary point of contact for provisioning-related issues, resolving problems promptly to minimize disruption. Provide ongoing support to users, addressing questions and concerns about account access and functionality.
• Reporting and Analytics: Generate reports on provisioning activities and user metrics to identify trends and areas for improvement. Analyze data to support decision-making processes related to customer success and account management.
• Products examples but not limited to: Autotask, Crowdstrike, Bitdefender, ServiceNow and more.
• Billing Cross training and support during the month end.
• Other duties as needed

About You

• Bachelor's degree preferred, not required.
• 1-3 years of Provisioning experience.
• Accurate data entry. Attention to detail.
• Experience in analyzing large transactional volumes, preparing trend analysis, and resolving variance issues.
• Possess excellent interpersonal, verbal and written communication skills with the ability to effectively organize and present information and respond to questions
• Independent thinker and problem solver with ability to present solution.
• Able to work effectively in a fast-paced environment, prioritize tasks appropriately, and handle multiple responsibilities at once.
• Comfortable with a busy month end process.
• Strong communication skills, both written and verbal.
• Excellent analytical and problem-solving abilities.
• Experience in Excel and Zendesk.
• Understanding of Salesforce.
• Knowledge of relevant laws and regulations, such as GDPR.
• Maintain a secure data environment.

About Us
NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years.
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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