PSG Specialist

The PSG Specialist is responsible for the independent creation and review of complex cybersecurity professional services documents including Statements of Work (SOWs) and Change Orders to achieve business objectives while mitigating risk to the company. The PSG Specialist will independently review complex services documents for grammar punctuation style etc. and to verify all aspects of the document (e.g. approach assumptions pricing terms & conditions) comply with established company guidelines. The PSG Specialist communicates with all levels of the organization and acts as a liaison to coordinate the efforts of multiple practices and ensure client-facing documents are accurate and delivered in a timely manner. The PSG Specialist will be responsible for the lifecycle of each services document including review execution and management of internal database.

Roles and Responsibilities:

• During document creation and review the PSG Specialist will:

o Verify the correct cybersecurity professional services content is applied to the document including applicable assumptions terms etc.

o Ensure formatting is consistent with the company’s Style Guide

o Apply client-specific information including agreement references negotiated terms & conditions etc. as applicable

o Coordinate communications between internal stakeholders to include sales teams technical teams accounting contracts etc.

o Update ticketing records to ensure open status tracking for internal parties

o Coordinate review cycles for services documents communicating with all key stakeholders to maintain awareness of each request’s stage in the process

o Review client edits and facilitate approvals as needed

o Finalize documents for delivery to end client to include coordination of electronic signatures

o Maintain internal company document tracking and version control across document creation and revision lifecycle

• Create and review SOWs and Change Orders

• Proofread and edit existing content; possible re-write if needed

• Research additional information needed to ensure accuracy of documents

• Verify requests are completed timely

• Assist team with maintenance of internal process documentation

• Other duties as assigned

Experience Requirements:

• 3-5 years of work experience preferred

• Bachelor's degree with concentration in Professional/Technical Writing or English preferred OR equivalent related work experience

• Experience in Cybersecurity or Technology industry a plus

• Proven and effective critical thinking skills time management skills organizational skills and ability to multi-task

• Customer service driven and attention to detail is a must

• Proven ability to handle a large volume of work in a fast-paced environment

• Positive attitude self-motivated and ability to work both alone and in a team environment

• Excellent organizational skills with a proven capability in written communication

• Advanced professional writing editing and proofreading experience with proven ability to write with clarity and conciseness using proper grammar word usage and sentence structure

• Advanced MS Word skills; experience with MS Excel and Adobe PDF

• Familiarity with Google enterprise applications RFPIO Salesforce and DocuSign a plus