PT Operations Associate: Rent The Runway (pop up)

Our store teams are the heart of Leap and we need to find the best and brightest team to be the face of our Rent The Runway Boutique coming to Washington, DC September 2024. We are seeking Part-Time Operations Associates who are eager to make a direct impact on the experience of our customers and the success of the store. 

Leap is built upon the mission of helping the hottest up-and-coming e-commerce brands easily and effectively establish brick and mortar stores. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more. 

What We’re Looking For: 

• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment and floor set updates
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives in partnership with the Store Manager and Retail Performance Manager.
• Participate in general store maintenance; cleanliness & upkeep of store
• Support other areas of the business, including Sales & Service and Cashier, as needed
• Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business; including days, nights, weekends, holidays and special events
• Embraces learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Capable and willing to perform opening and closing tasks in the store; potential to carry store keys
• Must be at least 18 years of age
• One or more years of customer service and/or retail experience; background in similar category preferred
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Comfortability working with/using a ladder and lifting a maximum of 50lbs
• Maintain an active floor presence, including standing and walking for extended periods of time. 

Who YOU Are:

• Customer Obsessed & Service Oriented- Ability to initiate genuine connections, create a hospitable environment, anticipate customer needs and possess excellent selling skills.
• Collaborator- one team mindset, communicates clearly & proactively seeks opportunity to support others.
• Professional- punctual, accountable and honest; takes initiative, accountability and demonstrates strong work ethic
• Brand/Category Expert- Keeps up with trends, fashion and news in related industries; shows passion and ability to teach and educate customers within a specific category. 
• Adaptable & Entrepreneurial- Ability to be adaptable in multiple situations with a growth mindset and takes initiative to drive for results and proactively creates solutions to solve problems.
• Detail Oriented- operates with high efficiency and effectiveness, consistently produce polished and quality work

Measures of Success:

• Key Performance Indicators: Sales, Conversion, UPT, AUR & Traffic
• Support Customer outreach and brand activations
• Ability to accomplish tasks on time and effectively

Leap Perks:

• Employee discount on product
• 401k
• Bonus Eligible
• Employee Assistance Program

It’s an exciting time to join our team as we revolutionize the world of retail and we look forward to having you on board! leap.com

Salary Range: $17/hr. - $19/hr.

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.