QA Analyst I

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

The QA Analyst provides testing support and guidance for our engineering projects by creating and executing a test plan, reporting defects and developing automated tests. As part of the QA team, the QA Analyst will use software testing best practices and tools to help guide the QA team and oversee the testing of engineering projects.

Essential Duties and Responsibilities:

• Identify test requirements, communicate scope of testing, and establish estimates of testing effort. 
• Develop, document and execute manual test scenarios to identify defects and certify new and old features. 
• Assist with formulating and executing plans for long and short-term QA team goals
• Participate in planning meetings, demos, overviews and provide testing updates as needed.
• Stay up to date with latest testing tools, processes, and procedures.
• Educate and assist QA team with their manual and automation efforts; engage and collaborate with team members to ensure proper cross training, minimize wasted effort, and regularly deliver the highest priority changes with the team.
• Develop and maintain automated tests to identify defects and certify new and old features.
• Collaborate across multiple teams to resolve product issues and identify the scope of testing. 
• Develop proficiency in software testing and product knowledge, working towards subject matter expertise.  
• Establish quality methodologies and strategies to achieve desired test coverage. 
• Conduct all business in accordance with Higher Logic policies and procedures
• All other duties as assigned

Knowledge and Abilities Required:

• Extensive comprehension of tools, concepts and methodologies of software testing, including knowledge of testing phases and approaches.
• Understands user experience of software and applies that understanding when testing software.
• Comprehension of software development, including all phases of the software development lifecycle and how Agile/Scrum principles applies to software development.
• Problem Solving: Keen attention to detail; ability to solve complex problems; determined and possesses tenacity to commit to the end when solving issues.
• Time Management: Attends to a broader range of activities; uses time effectively and efficiently; concentrates on the more important priorities.
• Self-Starter: Works with moderate/limited supervision, engaging team members for assistance as needed.
• Teamwork & Adaptability: Team player; ability to work autonomously and in a team; flexible and quickly adjusts to changing priorities, responsibilities, assignments, expectations, and processes.
• Communication & Approachability: Listens effectively; conveys information accurately, concisely and comprehensively; actively seeks feedback; builds strong work relationships and easily adjusts to how individuals work.  
• Priority Setting: Quickly senses what will help or hinder accomplishing a goal; eliminates roadblocks and creates focus.