Quality Assurance Analyst

Join Wipro as a Quality Analyst in Krakow and elevate your career!

At Wipro, we empower our employees to create their own career paths. With almost 1000 professionals in Poland supporting more than 45 clients, we provide a unique environment where learning, innovation, and collaboration thrive. Our hybrid working model, with only two days in the office in a week, ensures a perfect balance between flexibility and teamwork.

Key requirements:

• Proficiency in Russian/Italian/Spanish/German or Ukrainian language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• Bachelor's degree in any relevant field
• At least 1 year of experience in customer serivce, compliance or quality monitoring
• Experience in Google Ads support
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets

Main responsibilities:

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

What we offer:

• Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more
• Premium medical insurance for you and your family (Luxmed)
• Life & Disability Insurance (Generali)
• Profitable Voluntary Pension Fund
• Social benefits including holiday bonuses and kindergarten allowances
• Integration and cultural events
• Reward and recognition programs for top performers
• Generous Employee Referral bonuses
• Relocation assistance - including accommodation and travel support

At Wipro, we take pride in fostering a friendly and supportive work environment where everyone can thrive. If you're passionate about quality assurance and are seeking a flexible role with incredible growth opportunities, we invite you to join us.

Apply now and become a key player in driving success for our clients across Europe!

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [email protected]. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.