Quality Manager

About The Role

As a company redefining operations through AI innovation our ability to deliver consistently high-quality outcomes is at the core of the value we provide to our clients. We are seeking a detail-oriented and impact-driven Delivery Quality Manager to ensure that our AI training and multilingual data operations maintain the highest standards of accuracy consistency cultural relevance and linguistic excellence.

In this role you will work in close collaboration with some of the most influential organizations in generative AI and LLM development. You’ll act as a quality guardian across our enterprise delivery programs—ensuring that our human-in-the-loop (HITL) workflows advanced multilingual data generation processes and high-touch client services operate at peak precision and reliability.

You’ll partner with Operations Managers project leads and client stakeholders to define and implement robust quality assurance protocols drive performance improvements and cultivate a culture of continuous enhancement across delivery teams. From proactive QA audits to root-cause analyses you’ll play a mission-critical role in maintaining the trust and satisfaction of some of the world’s most forward-thinking AI labs and companies.

This position requires an analytical mindset a sharp eye for detail and a passion for operational excellence. Success in this role means not only identifying problems—but creating scalable systems and frameworks to prevent them. You’ll be on the front lines of building the standards that shape how human-generated data trains and improves the AI models of tomorrow.

What You’ll Do

• Cross-Functional Collaboration: Work closely with Delivery Product Engineering and Customer Success teams to address quality concerns and build preventive measures.

• Process Optimization: Identify process inefficiencies or gaps in both AI data and multilingual pipelines and work with relevant teams to streamline operations and improve delivery accuracy and speed.

• Reporting & Insights: Generate regular reports and insights on delivery performance trends multilingual QA activities and recommendations to leadership.

• Quality Assurance Strategy: Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows aligned with industry best practices and internal standards.

• Tooling & Automation: Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors across delivery pipelines.

What We Need

• Bachelor's degree in Operations Management Engineering Computer Science Linguistics or related field.

• Proven expertise in language QA concepts and workflows including linguistic quality assessment cultural adaptation and managing multilingual projects. 5+ years of experience in quality assurance service delivery or operations preferably in a tech localization or AI-focused environment.

• Deep understanding of delivery and multilingual lifecycles QA methodologies and performance metrics.

• Experience working in agile environments and using project management tools

• Strong analytical skills with experience in data-driven decision-making.

• Familiarity with AI/ML concepts and workflows is a strong plus.

What’s In It For You

Invisible is committed to fair and competitive pay ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position the annual salary ranges by location are:

Tier 1

$132000—$147300 USD

Tier 2

$120000—$134000 USD

Tier 3

$108000—$120000 USD